Blaine Elzey

Influencer in team leadership, product direction/requirements, customer support, presales/sales, lab configuration, vendor relationships, investigation and proof of concept for new tools and technologies

• Collaborate with multiple stakeholders to identify and define roadmap, product features, high-level and detailed requirements, architecture, design, and functionality for software and hardware deliverables
• Maintain a current, technical understanding of the VitalQIP DDI and appliance products’ architecture, features, and functionality, to disseminate and demonstrate audience-appropriate information to a wide range of audiences
• Guide hybrid-agile development and testing teams to release quality deliverables on time
• Prioritize and make progress on multiple short and long term tasks concurrently, with minimal supervision
• Establish positive leadership and approachability within the team, and effectively handle interruptions
• Resolve time-sensitive customer escalations of a highly technical and complex nature
• Demonstrate willingness to quickly adapt, learn, and implement new technologies and integrations
• Product security and lab management

Skills

• 20 years of experience in IT networking and services, focused on DDI and customer experience
• Expert knowledge of, and experience with, DNS: protocols, server configuration, security, and related provisioning and integrations
• High proficiency with IPv4/IPv6, Linux (Red Hat) administration, SNMP and system monitoring, Linux and Windows performance measurement
• Adept at influencing and motivating diverse teams of engineers and decision-makers
• Fluent in the use of Microsoft Windows and Office tools, packet capture tools, and application troubleshooting
• General understanding of ENUM, NTP, DHCP, and DDI-related internet standards and RFCs
• Familiarity with high-availability clusters, ANYCAST, SQL Databases (MariaDB and Sybase), Sybase Replication, Apache Tomcat
• Comfortable with VMware, KVM, AWS EC2 and Route53, Azure VM and DNS, OpenStack, containers, Dell hardware, iDRAC, and OMSA
• Able to review, troubleshoot, and debug java, C, python, shell script

Associate of Science, Widener, 2019