Bob Trombly
Charismatic IT Leader
Talent
Acton, Town of Acton, MiddlesexMember since March 14, 2023
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About
- Developed, implemented, and expanded a strategic IT outsourcing arrangement that improved the quality of IT operations and reduced costs. ($77M in 1999-130M in 2022)
- Partnered with Marketing to develop a Digital Accelerator to champion customer experience and deliver critical digital customer experiences to Harvard Pilgrim constituents.
- Overhauled mobile app and established metrics to measure utilization and engagement, resulting in greater than 54% of our members having online accounts.
- Optimized operational efficiency and reduced costs by focusing on automation to reduce the staffing required for operations and increase the capacity of additional value-added development activity.
- Continuously optimized Harvard Pilgrim’s cost and quality profile leveraging strategic partnerships to facilitate near-shoring and offshoring.
- Led the implementation of managed services and robotic process automation to take 15 million dollars of costs out while providing consistently high quality to support IT transformation.
- Developed an agile infrastructure to support strategic migration to service-oriented architecture for claims platform replacement.
- Led the optimization of dev ops and release management processes to increase value velocity to customers and constituents.
- Developed, implemented, and expanded a strategic IT outsourcing arrangement that improved the quality of IT operations and reduced costs. ($77M in 1999-130M in 2022)
