Acton, Town of Acton, MiddlesexMember since March 14, 2023
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Developed, implemented, and expanded a strategic IT outsourcing arrangement that improved the quality of IT operations and reduced costs. ($77M in 1999-130M in 2022)
Partnered with Marketing to develop a Digital Accelerator to champion customer experience and deliver critical digital customer experiences to Harvard Pilgrim constituents.
Overhauled mobile app and established metrics to measure utilization and engagement, resulting in greater than 54% of our members having online accounts.
Optimized operational efficiency and reduced costs by focusing on automation to reduce the staffing required for operations and increase the capacity of additional value-added development activity.
Continuously optimized Harvard Pilgrim’s cost and quality profile leveraging strategic partnerships to facilitate near-shoring and offshoring.
Led the implementation of managed services and robotic process automation to take 15 million dollars of costs out while providing consistently high quality to support IT transformation.
Developed an agile infrastructure to support strategic migration to service-oriented architecture for claims platform replacement.
Led the optimization of dev ops and release management processes to increase value velocity to customers and constituents.
Developed, implemented, and expanded a strategic IT outsourcing arrangement that improved the quality of IT operations and reduced costs. ($77M in 1999-130M in 2022)
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