Bonnie Hill

Customer-focused professional with over 4 years of experience in fast-paced, public-facing environments. Skilled in communication, problem-solving, and conflict resolution while maintaining professionalism under pressure. Proven ability to assist customers, manage multiple responsibilities, and create positive service experiences.

Office Assistant at Panda's Classes LLC (2025-12 – Present)

• Managed student lesson scheduling, cancellations, and rescheduling
• Assisted students, parents, and instructors with questions and requests
• Provided friendly and professional front-desk customer service
• Answered phone calls, emails, and messages in a timely manner
• Maintained accurate student records and updated account information
• Processed payments, registrations, and lesson-related transactions
• Coordinated instructor schedules and communicated schedule changes
• Welcomed students and families upon arrival and maintained a professional reception area

Concierge / Security Guard at Umbrella Security Services (2023-02 – 2025-12)

• Delivered consistent, high-quality service to residents, visitors, and vendors
• Assisted with inquiries, directions, and access in a professional manner
• Resolved conflicts and handled concerns efficiently to maintain a positive environment
• Managed and organized resident packages in the mailroom, ensuring accurate distribution and accountability
• Monitored company email communications and printed/distributed community updates as needed
• Managed multiple responsibilities while monitoring entry points and maintaining security protocols
• Maintained accurate records using Gate Sentry system

Security Guard at Eagles Point Security (2021-12 – 2023-02)

• Interacted with the public to provide assistance and support
• Responded to customer concerns and escalated issues when necessary
• Maintained detailed reports and logs with accuracy
• Communicated effectively with team members to ensure smooth operations

Courtesy Clerk at Vons Pavilions (2020-03 – 2021-12)

• Provided friendly, efficient customer service by assisting shoppers with groceries and carry-outs
• Helped customers locate products and answered questions to improve their shopping experience
• Maintained clean, organized store areas including bagging stations and parking lot
• Supported front-end operations by bagging groceries quickly and accurately
• Worked collaboratively with cashiers and team members to ensure smooth store operations

High School Diploma – Innovation High School (2019)