Bradley Hixson

Strategic operations leader with an MBA and 13+ years of progressive experience directing field service teams, optimizing complex delivery systems, and driving measurable business growth. Combines advanced business administration training in financial analysis, data-driven strategy, and organizational leadership with hands-on technical expertise to translate operational insight into bottom-line results. Proven track record scaling branch revenue, elevating safety performance, and building high-retention teams through strategic planning and sound managerial decision-making.

Sr. Account Manager at TK Elevator (2026 – Present)

Leading global manufacturer, installer, and service provider in the elevator/escalator industry with 50,000+ employees worldwide. Manage a portfolio of key commercial accounts, applying MBA-level financial acumen and strategic planning to service agreements, contract renewals, and escalated customer needs. Partner cross-functionally with service, sales, and operations teams to align account strategy with customer expectations and company growth goals.

• Apply MBA training in data analytics, financial forecasting, and strategic planning to identify account growth opportunities and inform account-level decision-making.
• Build and maintain long-term client relationships, driving account retention and identifying opportunities for service expansion.
• Lead contract renewal and negotiation efforts, balancing customer satisfaction with profitable account performance.
• Collaborate with operations and technical teams to ensure service delivery aligns with contractual commitments and customer expectations.

Service Supervisor at KONE Elevator (2018 – 2024)

Global provider of elevator/escalator manufacturing, installation, and service with the largest market share in the metro area. Recruited to lead sourcing of critical machine components and resolve inspection deficiencies. Directed daily operations for 16 route service technicians, maximizing talent and resource utilization. Partnered with customers and the sales team to align project timelines, contract terms, and deliverables, while driving team morale through recognition events.

• Led weekly P&L reviews, reallocating labor to consistently hit branch performance targets.
• Managed a service territory spanning 1,400+ elevator/escalator units, including the tallest building in downtown KC, the new KC airport, and a $60K/month UMKC contract.
• Owned fiscal and administrative operations shaping business direction, including payroll, PTO approvals, and performance reviews.
• Built annual budgets and tracked weekly P&L statements, applying financial analysis to guide branch strategy through key transitions.
• Grew branch revenue from $8M (2018) to $12M (2024), exceeding national average KPI benchmarks every year.
• Achieved employee retention at twice the national average through engaged coaching and team development.
• Led quarterly safety training and PPE compliance audits; named EHS Safety Champion for three consecutive years, overseeing branch-wide safety metrics.

Office Administrator at ThyssenKrupp Elevator (2016 – 2018)

Leading global manufacturer, installer, and service provider in the elevator/escalator industry with 50,000+ employees worldwide. Promoted internally to support new installation projects and serve as modernization administrator, overseeing payroll approvals, permit processing, and technician scheduling.

• Directed scheduling and Gantt chart updates for 12-18 concurrent modernization and new construction projects daily.
• Streamlined an outdated record-keeping system, maintaining five weekly operational reports.
• Managed materials scheduling and warehouse oversight to ensure accurate, efficient technician workflows.

Operations Coordinator → Operations Coordinator II at TMX Aerospace (ThyssenKrupp) (2012 – 2016)

Processed materials provider supplying Boeing with the majority of aluminum used in airline platform production. Applied metals industry expertise to manage priority scheduling of large sheet and plate metal shipments, ensuring documentation accuracy. Coordinated international freight forwarding and cargo loading to support streamlined customer deliverables.

• Earned a rare promotion for building a reputation in locating critical inventory across a large warehouse and prioritizing materials processing.
• Completed Lean Six Sigma Yellow Belt certification and selected to lead the site safety committee.

Master of Business Administration – Emporia State University (2026)

Bachelor of Arts in Communication Studies – University of Kansas