Deskside Support/Deskside Team Lead - CRU Solutions
(2018-07)
- Re-image and schedule onsites as accordingly for clients. Involved with Asset Disposal and data transfer along with equipment setups.
- Work on projects solo or assist with other technicians to complete tickets in timely manner.
- Re-image and prep new laptops and desktops to be deployed for clients.
- Worked closely with IT Manager to guide and teach other technicians for mentoring and growth.
Associate Administrator Client Technol - VWR International/Amresco LLC
(2015-02 - 2018-07)
- Support and assist with 400 end users at Solon location for troubleshooting with laptops, desktops, printers or mobile devices.
- Maintain and manage backups for Veeam system on tape for daily, weekly and monthly basis to ensure data integrity for company and user data.
- Re-image/upgrade on any laptops, desktops, printers or mobile devices as needed for end users.
- Work on any other projects as assigned by IT manager or assist any other site location as needed for technical support.
IT Technical Support Analyst - Depot Systems/Edge Networks
(2013-10 - 2015-02)
- Supported and assisted with end users at various locations across the United States as well as other countries.
- Assisted in questions in regards to hardware, software or mobile devices.
- Trained customers on Depot Systems Software when purchased and assisted with Depot Systems install and setup.
- Assisted with Microsoft SQL server by writing code/testing for the new system setup.
IT Data Analyst - PPI Technical Communications
(2013-05 - 2013-09)
- Input data received from manager into the database system.
- Contact manufacturer for description of parts if they varied from database.
- Verified that data was input correctly into the database system.
