Brandon Heller
Deskside Support/Deskside Team Lead
Hire this person
Send a job offer directly to this candidate
About
Team player on assisting in projects until resolved. Ability to work alone to complete projects. Excellent verbal and written communication skills. Hard working, detail oriented and able to multi-task. Skilled in assisting customer/end user support.
Experience
Deskside Support/Deskside Team Lead - CRU Solutions
(2018-07)
- Re-image and schedule onsites as accordingly for clients. Involved with Asset Disposal and data transfer along with equipment setups.
- Work on projects solo or assist with other technicians to complete tickets in timely manner.
- Re-image and prep new laptops and desktops to be deployed for clients.
- Worked closely with IT Manager to guide and teach other technicians for mentoring and growth.
Associate Administrator Client Technol - VWR International/Amresco LLC
(2015-02 - 2018-07)
- Support and assist with 400 end users at Solon location for troubleshooting with laptops, desktops, printers or mobile devices.
- Maintain and manage backups for Veeam system on tape for daily, weekly and monthly basis to ensure data integrity for company and user data.
- Re-image/upgrade on any laptops, desktops, printers or mobile devices as needed for end users.
- Work on any other projects as assigned by IT manager or assist any other site location as needed for technical support.
IT Technical Support Analyst - Depot Systems/Edge Networks
(2013-10 - 2015-02)
- Supported and assisted with end users at various locations across the United States as well as other countries.
- Assisted in questions in regards to hardware, software or mobile devices.
- Trained customers on Depot Systems Software when purchased and assisted with Depot Systems install and setup.
- Assisted with Microsoft SQL server by writing code/testing for the new system setup.
IT Data Analyst - PPI Technical Communications
(2013-05 - 2013-09)
- Input data received from manager into the database system.
- Contact manufacturer for description of parts if they varied from database.
- Verified that data was input correctly into the database system.
Education
Associates Degree - Microcomputer Specialist for Applied Business - Cuyahoga Community College, Parma Heights, Ohio (2012-12)
High School Diploma - Trinity High School, Garfield Heights, Ohio (2006-06)
