Harrel Adrien

Austin-based IT support technician focused on Tier I help desk and deskside support for macOS and Windows. MTCNA-certified telecom graduate with hands-on device deployment and troubleshooting, comfortable with onsite equipment moves and lifting 30–45 lbs. Available immediately for on-site contract work.

IT Support Contractor - Primeshare - Yaoundé, Cameroon

(2024-01 - 2024-06)

• Resolved Tier I help desk and deskside tickets for Windows and macOS users — hardware, software, and connectivity — using structured troubleshooting and escalation.
• Kept users online by handling account setup, password resets, and permissions management in line with security best practices.
• Configured and deployed laptops, desktops, and peripherals — installing, updating, and standardizing operating systems and applications.
• Logged, documented, and escalated tickets in a ticketing system; built reusable knowledge-base notes for recurring issues.

Construction Laborer — Pipe Installation - Patriot Plumbing of Texas, LLC - Austin, TX

(2025-10)

• Routinely lift and carry 30–45+ lbs and handle on-site equipment — directly relevant to deskside hardware moves and device deployment.
• Dependable field-crew member: consistent attendance, follows procedures, and meets daily build deadlines under pressure.

Bachelor's Degree - Telecommunications - Siantou University Institute (2020 - 2024)