Joseph Borders

Deskside Support Engineer

Talent

San AntonioMember since July 20, 2026

C++PythonSQLObject-oriented programmingDebuggingGitGitHubVisual StudioVS CodeREST APIsBasic database conceptsSoftware troubleshootingWindows environments

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C++PythonSQLObject-oriented programmingDebugging

About

Technology professional with enterprise IT support experience and a growing foundation in software engineering, object-oriented programming, and application development. Currently pursuing a Bachelor of Science in Software Engineering with hands-on experience using C#, Python, C++, SQL, Git, and Visual Studio. Strong background in troubleshooting, technical problem solving, and operational support within enterprise environments.

Experience

Deskside Support Engineer - Cognizant

(2024-05)

Support enterprise users by troubleshooting hardware, software, authentication, and connectivity issues in a fast-paced technical environment.
Deploy and configure Windows devices while maintaining standardized configurations and operational readiness.
Use structured troubleshooting methodologies to diagnose and resolve technical issues efficiently.
Collaborate with technical teams to resolve escalated incidents and maintain service continuity.
Document technical issues and resolutions within ticketing systems.

Self-Employed - Self-Employed

(2012-04 - 2022-08)

Managed customer communication, scheduling, and project coordination for independent service operations.
Maintained organization across multiple concurrent responsibilities and deadlines.

Lead Technician - Network Cabling Service

(2009-07 - 2012-03)

Led teams on commercial infrastructure projects requiring coordination, troubleshooting, and technical execution.
Installed and maintained structured cabling systems for commercial clients.