Joseph Borders

Technology professional with enterprise IT support experience and a growing foundation in software engineering, object-oriented programming, and application development. Currently pursuing a Bachelor of Science in Software Engineering with hands-on experience using C#, Python, C++, SQL, Git, and Visual Studio. Strong background in troubleshooting, technical problem solving, and operational support within enterprise environments.

Deskside Support Engineer - Cognizant

(2024-05)

• Support enterprise users by troubleshooting hardware, software, authentication, and connectivity issues in a fast-paced technical environment.
• Deploy and configure Windows devices while maintaining standardized configurations and operational readiness.
• Use structured troubleshooting methodologies to diagnose and resolve technical issues efficiently.
• Collaborate with technical teams to resolve escalated incidents and maintain service continuity.
• Document technical issues and resolutions within ticketing systems.

Self-Employed - Self-Employed

(2012-04 - 2022-08)

• Managed customer communication, scheduling, and project coordination for independent service operations.
• Maintained organization across multiple concurrent responsibilities and deadlines.

Lead Technician - Network Cabling Service

(2009-07 - 2012-03)

• Led teams on commercial infrastructure projects requiring coordination, troubleshooting, and technical execution.
• Installed and maintained structured cabling systems for commercial clients.

Bachelor of Science - Software Engineering - Western Governors University (2027-04)

Associate of Science - Computer Programming - Hill College (2024-05)