Brandon Johnson

Very positive hard working young man who puts his best efforts into getting any job done. I’m also a team player and not afraid to ask questions when necessary. I take every opportunity seriously; and at the same time I’m very skilled in finding solutions to any problem. I’m a fast learner and a leader. I strongly believe I can do anything as long as I put my mind to it. My goal at the end of the day is to grow and to add value to any company I work for.

I am a people person, so I excel in customer service. I’ve managed a team of 20 people at a time and oversaw over 30 branches. I have been employee of the month multiple times. I have been top 3 in sales in over two years in a row.

• Over 6 years of experience working in Customer Service and Business Affairs
• Superb project management and scheduling skills
• Experienced in speaking Spanish
• Highly organized and detailed oriented with the ability to learn quickly
• Proficient with Microsoft Office, Excel, Access Adobe Illustrator, Power Point, Word and Internet Research
• Excellent verbal and written communication skills with great attention to detail and focus on the tasks at hand
• Superb Customer Service skills with a positive attitude and highly patient
• Superior strategic planning and operational skills with critical and creative thinking
• A clear and dynamic marketing communicator to diverse audiences in social media outlets such as Survey Monkey, Facebook, Instagram, Snapchat,LinkedIn, Twitter and etc.
• Tremendous leadership skills with superb team communication and development techniques

PROFESSIONAL EXPERIENCE

Data Analyst June 2014-December 2014

JD Powers and Associates, Westlake, CA​

• Analyzed survey data for multiple company websites
• Utilized Excel to create charts and input data for reports
• Proficient with collecting revenue information and organizing traffic to complete team projects

Manager Trainee

Enterprise-Rent-A-Ca, Valencia, Car June 2017-Present

• Manage over 20 employees and fleet of over 700 vehicles while delegating duties and responsibilities
• Rapid solution problem solving
• Top 2 salesman in the area and top 30 in the region for 23 months
• Record-breaking customer service score 3 months in a row with multiple customer survey shout-outs
• Excellent customer daily interaction skills while building strong long-lasting relationships

Sales Associate​ Office Depot, Valencia, Ca Aug. 2009-Jan. 2012​

• Increased company profitability by 10% within a month and advanced company to top 10 in district
• Tracked and coordinated materials/products while operating on a strict schedule
• Successfully negotiated technology and consumer security contracts while increasing customer loyalty and satisfaction
• Inspected and stocked inventory from vendors and shipments while receiving and completing purchased orders in an organized fashion

Assistant Community/Property Manager

National Property Management Group, Valencia, CA​​ November 2016-March 2017

• Received a five-star review on Yelp for outstanding professionalism with communication and patience
• Detailed oriented and highly organized in a demanding and fast-paced environment
• Exceptional customer service skills, and able to handle any angry client while successfully finding a solution to solve the issue without panicking, but remaining open minded and flexible to each situation
• Positive attitude and high energy with an eagerness to learn
• Manage work orders through Condo Manager Systems while solving homeowner maintenance issues

Bachelors of Science in Business at Cal State University Channel Islands