Brandon Navarro

Results driven operations and hospitality professional with 8+ years of experience in hospitality, operations, warehouse management, and team leadership. Proven ability to lead teams, streamline workflows, and ensure high-quality service in fast-paced environments. Skilled in order fulfillment, and cross-department coordination. Recognized for reliability, problem solving, and maintaining operational excellence under pressure.

Warehouse Team Lead at Lax.com (2024-11 – Present)

• Supervise and coordinate a team of up to 8 warehouse associates to fulfill high-volume personalized orders with precision and efficiency.
• Manage processing of up to 3,000 merchandise pieces across 500 custom orders per account.
• Oversee product layout, verify counts, and identify damaged or missing items to maintain inventory accuracy.
• Collaborate with internal departments and customers to resolve product issues and ensure timely replacements.
• Process and print up to 500 UPS shipping labels daily via ShipStation, ensuring accurate and on-time deliveries.
• Conduct quality control by hand-picking and verifying personalized items before fulfillment.
• Maintain a safe, organized, and efficient workspace while meeting tight deadlines and customer satisfaction goals.

Warehouse Associate at Grey Stone Designs LLC (2024-03 – 2024-11)

• Collaborated with team members to ensure smooth operations in the distribution center.
• Delivered furniture safely into customer homes using a 16-foot truck.
• Performed warehouse duties including inventory control, packaging, and furniture assembly.
• Maintained and repaired furniture as needed to meet company standards.

Package Delivery Driver at United Parcel Service (UPS) (2022-06 – 2024-01)

• Operated 26-foot trucks to deliver up to 250 packages daily under tight deadlines.
• Executed efficient routing, safe package handling, and on-time delivery.
• Worked independently with minimal supervision and maintained DOT compliance.

Assistant Food & Beverage Operations Manager at Hyatt Regency Greenwich (2021-08 – 2022-02)

• Supervised 40+ team members across Banquets, Event Set-Up, and Room Service departments.
• Oversaw 10+ simultaneous events with groups up to 500 guests, ensuring flawless execution.
• Managed scheduling, payroll, and ordering of weekly supplies within budget constraints. Partnered with clients to ensure satisfaction and smooth event operations.

Banquet Houseman Supervisor at Hyatt Regency Greenwich (2019-12 – 2021-08)

• Directed daily operations and logistics for event set-ups and room turnovers.
• Led and trained a team of 9, created daily checklists, and ensured compliance with event specifications.
• Maintained high standards of cleanliness and customer satisfaction

Associate's Degree in Hospitality Management – Norwalk Community College