Bre'Anna Cage

Highly organized and reliable professional, with proven leadership skills. Possesses ability to adapt to new situations and easily learn new processes and procedures. Familiar with many pertinent systems and applications, while possessing advanced interpersonal skills with the ability to identify and address customer needs.

Customer Service Cashier / Team Sports Sales Associate / Stocker / Inventory Clerk - Academy Sports & Outdoors - Baton Rouge, LA

(2012-06 - 2016-06)

• Zone merchandise.
• Conduct price changes.
• Set and maintain weekly ad signage.
• Perform price/SKU look-ups.
• Set and maintain planograms.
• Unload merchandise from trucks in warehouse
• Operate cash register and maintain knowledge of cashier procedures.
• Answer telephone.
• Housekeeping
• Process customer returns according to Academy policies
• Prepare and process damaged merchandise for return to Distribution Center
• Greet customers and assist them with the queries regarding product location.
• Clean and stock shelves and display cases and tables.
• Ascertain that all displayed items have current price tags on them.
• Receive merchandise from vendors and suppliers, compare invoices and ensure accuracy of shipment.
• Receive items to the store and display them according to company policy.
• Take inventory of merchandise to determine items that need to replenished or reordered
• Balance all transactions run through assigned register, including register receipts, currency, checks, and credit cards
• Take customers' complaints, refer them to appropriate store personnel and assist in resolving customer complaints in a proactive manner

Customer Service Expert - Louisiana One Call - Baton Rouge, LA

(2015-02 - 2016-01)

• Act as liaison between company and public, answer calls and manage correspondences.
• Handle customer inquiries, research information, resolve customer issues and complete data entry tasks.
• Continually surpass company expectations when working independently and within the team dynamic.

Direct Service Worker - Louisiana Health & Rehab Options - Baton Rouge, LA

(2015-04 - 2016-03)

• Trained workers in food preparation and in-service and safety procedures
• Supervise and participate in kitchen and dining management to ensure fluid business operations
• Completed all applicable paperwork in accordance with company policies and procedures; provided senior management with accurate documentation of daily store operations
• Directed, supervised and coordinated actions for all employees, while ensuring company store goals

Firewatch / Holewatch / Flagger - Turner Industries - Plaquemine, LA

(2016-08 - 2016-11)

• Sound the alarm in case of an emergency
• Monitor for sparks after a welder or burner finishes cutting or welding metal
• Maintain surveillance of areas where hot work
• Maintains a lookout for small fires started by sparks
• Maintains communication with the personnel in the confined space
• Maintains situational awareness
• Carry a fire extinguisher

On Call, Temporary, Full Time, Part Time - Lofton Staffing Services - Baton Rouge, LA

(2016-12)

• Lake Sherwood Village (03/03/2017 - 3/17/2017) - Waitstaff

Ticket Agent - Greyhound - Baton Rouge, LA

(2017-04)

• Provides schedule, routing, transfer and current fare information to customers.
• Prepares accurate travel documents (tickets) either by computer or handwritten
• Reissue or re-routes tickets, if necessary. Presents ticket enclosed in envelope with gate number and departure time affixed.
• Staple customer's baggage claim portion to ticket envelope.
• Determines that ID tags are attached to all baggage.
• Ensure baggage meets transportation requirements.
• Informs customer to take tagged baggage to coach side or uses special handling tags as needed.
• Updates schedule monitors, information boards and/or uses PA system to convey current information to customers.
• Completes End-of-Shift report ensuring all supporting documents and deposit information are together
• Directs customers to appropriate areas of the terminal to obtain desired services and answer phones.
• Directs passengers to correct loading gates or areas for departures and connections.
• Checks station area, baggage and express areas frequently for stray and/or lost and found items and processes promptly.
• Performs other duties as assigned.

GED - St. Paul Adult Learning Center