Loretta Cross
Highly Organized and Reliable Office Administrative Professional
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About
Reviewing contracts for accuracy and tracking supporting documents to comply with company’s record keeping policies and procedures. Entering contract details in the company’s database and being a liaison between departments, such as Sales and the Executive Team. Communicating with Customers via phone to assure accuracy of contracts details.
Generating
Excel spreadsheets for detailed reports of multiple departments. Creating standard operating procedures. Entering purchase orders for third-party vendor billing. Organizing company events. Scheduling and booking employee flights and hotel reservations.
Training newly hired employees in multiple departments. Creating change orders and collaborating with the Engineering and Estimating departments to gather information. Coordinating building permit drawings for engineer’s signature.
Preparing mail packages with postage labels.
Experience
OFFICE ADMINISTRATOR at Sunward Steel Buildings (2025-05 – Present)
Reviewing contracts for accuracy and tracking supporting documents to comply with company’s record keeping policies and procedures. Entering contract details in the company’s database and being a liaison between departments, such as Sales and the Executive Team. Communicating with Customers via phone to assure accuracy of contracts details.
Generating
Excel spreadsheets for detailed reports of multiple departments. Creating standard operating procedures. Entering purchase orders for third-party vendor billing. Organizing company events. Scheduling and booking employee flights and hotel reservations. Training newly hired employees in multiple departments. Creating change orders and collaborating with the Engineering and Estimating departments to gather information. Coordinating building permit drawings for engineer’s signature. Preparing mail packages with postage labels.
SENIOR OFFICE ADMINISTRATOR at Builders First Source (2023-10 – 2025-05)
Read architectural blueprints of multi-family buildings, while provided detailed information of product quantity and specifications in “Submittal Packages” for third-party Contractors. Calculated schedule of values (SOV) in Excel for financial reports. Billed purchase orders while calculating taxes on the material cost along with labor charges in SAGE. Created PDF documents in BlueBeam software.
TRANSACTION COORDINATOR (Licensed) at American Home Agents (2019-05 – 2023-09)
Assisted Top Producer Executive Team of Real Estate Agents with their high-volume transactions. I was a main point of contact between the parties while effectively communicating and collaborating. Reviewed and drafted contracts and amendments, ensuring deadlines are met, and thrived for legally binding contract accuracy while following state regulatory compliance. Scheduled- and coordinated appointments; maintained customer database, office files, and customer relationship management (CRM).
REALTOR (Certified Negotiation Expert) at Re/Max (2014-01 – 2019-05)
Provided excellent customer service to my clients. Drafted contracts and amendments while negotiated contract terms. Submitted documents with accuracy and complied with the state record keeping policy while creating post-closing real estate documents. Scheduled appointments and effectively communicated with different entities. Managed customer CRM, and contract deadlines. Created marketing flyers.
REFERRAL CLERK at Buckley AFB (Temp job) (2013-08 – 2013-11)
Typed and filed documents, updated database, copied, scanned, and answered incoming phone calls.
SECRETARY IV. at Spinal Cord Commission of Arkansas (2008-03 – 2009-09)
Transcribed documents, maintained client database, answered phone calls, and created filing systems.
LEGAL ASSISTANT at Suzanne I. Seubert, Attorney-at-Law (2006-09 – 2007-08)
Transcribed and drafted legal letters and court documents, answered client calls, filled out in-take forms, handled daily incoming and out-going mail, ordered office supplies, copied and prepared mailing of court documents; and managed client database.
SALES OFFICE ASSISTANT at The News Journal (2005-04 – 2006-09)
Entered advertising sales orders in database, communicated with customers to provide excellent customer satisfaction experience. Answered the phone to intake orders. Organized and updated filing systems.
Education
Associate in Applied Science (AAS) Degree in Office Administration Technology (Magna Cum Laude, 3.8 GPA) – Delaware Technical & Community College (2007)
Paralegal Certificate – University of Delaware (2007)
