Property Manager - Short term rental Host
(2020-10)
Responsible for managing short term rentals through platforms of AirBnB, VRBO, Peerspace, Booking.com, and others. Partner with long term tenants to establish rates, terms, as well as ensure proper working appliances. Collect funds and maintain detailed financial reporting to avoid loss of funds and reduction in financial risk.
Respond to and resolve tenant complaints, enforce rules of occupancy, and provide a positive service experience for high ratings. Inspect vacant units to complete repairs, plan renovations, and bill customers if needed due to damages. Maintain relationships and contracts with landscaping and snow removal services.
Oversee the building systems by contracting for maintenance services and supervising repairs.
- Tenant Relations
- Regulatory Compliance
Senior Document Review Specialist - Wells Fargo Home Mortgage
(2021-02 - 2022-09)
- Provided support in performing loan documentation reviews on the most complex loan packages to ensure compliance, including reviewing, analyzing, and approving, loan documents to ensure all information is accurate
- Processed and closed loans, as well as acted as a main point of contact for customers during the loan process
- Managed an assigned pipeline of all loan types relative to business line, ensuring timely completion of documentation review and processing to meet client's needs
- Utilized a data-driven and analytical approach to uncover areas of improvement to present recommendations for resolving document or system errors, resulting in an improvement to operational workflow
- Ensured documents are current, complete, and compliant with company standards to reduce financial lending risks
Mortgage Processor - Wells Fargo Home Mortgage
(2019-09 - 2021-02)
- Tasked with performing file review of home loan applications to submit loan file to underwriting for review
- Communicated and shared information with people with diverse learning styles and abilities
- Provided timely and clear communication with customers, HMCs, settlement agents, and other counter-parties to obtain missing information and documentation for the loan file
- Ensured all compliance and underwriting guidelines are met
- Prioritized and managed assigned loans to meet anticipated closing dates, earning consistent praise for timely project delivery and accuracy of filings
- Acted as a team leader in providing guidance and training to other Mortgage Processors
Accounts Receivable Specialist - Ability Network Inc
(2017-08 - 2019-09)
- Prepared customer statements, bills, and invoices to post credit and debit memos
- Worked with the Collections department to verify status of delinquent accounts and collect payments on overdue accounts
- Conducted thorough account research and analysis to uncover data discrepancies and resolve errors for accurate reporting
- Prepared and maintained various reports to provide leadership with financial insight that guide key business strategy
- Interacted with customers to resolve account issues and send statements regarding outstanding balances
Executive Assistant / Front Desk Admin - Ability Network Inc
(2016-06 - 2017-08)
- Calendar management to coordinate a variety of complex meetings and events
- Complete monthly expense reports
- Arrange travel and coordinate meetings by developing itineraries and agendas, scheduling transportation, arranging lodging and meeting accommodations
- Assist with on-site office management tasks in collaboration with the facilities team. This may include ordering office supplies, local mail distribution, greeting guests, support of local new hire activities, and office event coordination
- Act as a culture ambassador within the office and actively participate in and support employee engagement activities
- Prepare and edit correspondence, communications, presentations, and other documents as needed
Work Director - Manager 1 - Wells Fargo
(2015-10 - 2016-06)
- Responsible for the day-to-day operations and guidance of team members to meet daily performance goals
- Served as an escalation point of contact to assist with any issues the employees may have
- Implemented team goals and monitored daily production standards
- Supervised, trained, and guided team members towards success through motivated and providing effective feedback
- Cross-trained effectively on all positions within the department to provide timely support and fill in as needed
- Tracked team members production daily through Quality Control Operations
Manager of Sales / Marketing Manager - Perfume Paradise
(2009-10 - 2014-11)
- Provided training to all new employees to be successful sales associates, including mentorship and guidance to guide their skill set growth and professional development
- Tasked with creating sales goals and monitoring the team's performance to ensure goal attainment for the month
- Created a social media presence to reach potential customers from Facebook, YouTube, and Twitter
- Managed all the personal and business banking operations including relationships with Bankers
- Placed orders for new merchandise and maintained accurate inventory to ensure adequate supplies to meet demands
- Assisted in the hiring process by interviewing candidates, screening qualifications, and assisting with Onboarding
