Breanna Williams
Customer Service Specialist /Investigator
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About
Interested in interacting and presenting a professional image to cater to the needs of the business.
Experience
Customer Service Specialist /Investigator - ALTO Alliance - New York, NY
(2022-12 - 2025-06)
- Conducted phone and in person visits critical stores that were highly impacted by shrink
- Analyzed the collected information to identify patterns and connections to potential leads
- Showed a partnership with law enforcement to identify repeat offenders
- Conducted law enforcement meetings, tabling events and tactical operations
- Partnered with Staff Attorney to provide CCTV footage and pictures to district attorney
Organized Retail Crime Investigator - Lululemon - New York, NY
(2021-05 - 2022-11)
- Developed partnerships with law enforcement and other retail loss prevention ORC organizations to identify, investigate, and prosecute subjects that are affecting the market
- Ensured all prosecution/ restitution recovery of local theft and fraud investigation cases
- Conducted static and mobile surveillance
- Worked complex field and fence investigations
Loss Prevention Agent - Nordstrom Men's Store - New York City, NY
(2018-06 - 2021-04)
- Performed monitoring and surveillance activities to find indicators for internal or external theft
- Reduced and control loss of inventory through audits training and education
- Conducted internal and external investigations
- Kept an elevated level of confidentiality
- Represented the company to law enforcement and to courts during the prosecution
Asset Protection - Burberry - New York City, NY
(2014-02 - 2018-06)
- Focused on internal and external theft
- Documented all incoming and outgoing deliveries
- Performed daily store walk, audits and completed daily reports
- Locked and secured building
Store Detective - Bloomingdales - New York, NY
(2010-10 - 2014-02)
- Focused on internal and external theft
- Performed daily floor/ stock walks and audits
- Trained and oriented new associate in Loss Prevention culture
- Participated in store shortage reduction program, including working in partnership with specific departments
- Maintained building security
Education
Loss Prevention Qualified - The Loss Prevention Foundation (2024-03)
Bachelor Degree - Criminal Justice - Queens College (2018-06)
High School Diploma - John Bowne High School (2009-06)
