Bree Smith

Administrative professional with extensive front-office experience in dental settings, known for strong patient service, insurance and claims processing, accounts receivable follow-up, and collections support. Skilled at managing check-in and checkout workflows, maintaining accurate records in Dentrix and Fuse, posting payments, resolving billing questions, and supporting efficient daily operations with professionalism, accuracy, and discretion. Seeking a temporary or permanent dental administrative role where strong communication, organization, and revenue-cycle support can add immediate value.

Business Administrator at 1st Advantage Dental (2023-04 – 2026-04)

• Managed high-volume front-desk operations for a busy dental practice, greeting patients at check-in and checkout while maintaining a professional, welcoming experience.
• Supported accounts receivable and collections efforts by reviewing outstanding balances, contacting patients regarding past-due accounts, and helping improve payment follow-through.
• Processed insurance claims, posted insurance payments, reviewed explanations of benefits, and assisted with claim corrections, account adjustments, and follow-up on unpaid or underpaid claims.
• Collected patient payments, explained balances, verified account details, and helped patients understand insurance estimates and financial responsibilities.
• Maintained accurate patient demographics, insurance information, and account notes in Dentrix to support clean claims and organized recordkeeping.
• Coordinated scheduling and front-office communication while balancing patient service, administrative accuracy, and daily office production goals.

Dental Office Receptionist at K Family Dentistry (2017-12 – 2023-02)

• Provided front-desk support in a dental office environment, assisting patients with appointment scheduling, check-in, checkout, and general account questions.
• Entered and maintained patient and insurance information in Dentrix and Fuse with close attention to detail and confidentiality.
• Prepared and submitted insurance claims, posted payments, and made routine account adjustments as needed to keep records current and accurate.
• Received and processed patient payments, including cash, credit card, and CareCredit transactions.
• Maintained organized patient records in accordance with HIPAA expectations and supported smooth day-to-day office workflow.
• Assisted with onboarding and training support for front-desk responsibilities and office procedures.

Associate of Applied Science (A.A.S.) in Clinical Medical Assisting – Mildred Elley, Albany Campus (2024-05)

Associate of Applied Science (A.A.S.) in Emergency and Crisis Management – SUNY Schenectady County Community College (2020-05)