Team Lead Sales Associate - Walmart - Minden, Louisiana
(2022-04)
- Provided leadership, guidance, and direction to team members.
- Led team to enhance customer service standards in retail environment.
- Trained new associates on sales techniques and store policies.
- Managed daily operations to ensure efficient store functionality.
- Assisted customers with inquiries and resolved issues promptly.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Collaborated with management on staff scheduling and performance evaluations.
- Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
- Monitored inventory levels to prevent stock shortages or overages.
- Implemented best practices for maintaining store cleanliness and organization.
- Recruited, interviewed, trained, coached, evaluated performance and provided feedback for direct reports.
Deli Clerk - Walmart - Minden, LA
(2020-11 - 2022-04)
- Prepared deli products following food safety and quality standards.
- Assisted customers with product selections and special orders.
- Collaborated with team members to manage inventory levels effectively.
- Ensured compliance with health regulations during food preparation activities.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches for customers' orders.
- Greeted customers in a friendly and professional manner.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Provided accurate pricing information when requested by customers.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Supervisor - Fibrebond - Minden, LA
(2006-10 - 2020-05)
- Supervised daily operations and ensured adherence to safety protocols.
- Coordinated team schedules and assigned tasks to optimize workflow.
- Trained new employees on equipment use and operational procedures.
- Monitored production processes to maintain quality standards and efficiency.
- Facilitated communication between management and team members for smooth operations.
- Resolved employee conflicts and promoted a positive work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Negotiated with suppliers to secure cost-effective resources.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
