Breshai Brown

Monitored premises to prevent theft, vandalism, and unauthorized entry Conducted regular patrols and maintained security logs Responded promptly to incidents and emergencies

Security Officer at Allied Universal Security (2023-04 – 2024-02)

• Monitored premises to prevent theft, vandalism, and unauthorized entry
• Conducted regular patrols and maintained security logs
• Responded promptly to incidents and emergencies

Customer Service Representative at Macys (2022-04 – 2023-03)

• Interacted with customers via phone, email, and live chat to address inquiries, process orders, and resolve issues promptly.
• Managed customer accounts, updated contact information, and processed billing inquiries and payments.
• Maintained a high level of product knowledge to provide accurate information and recommendations to customers.
• Handled escalated calls and complaints with professionalism and diplomacy, striving to achieve satisfactory resolutions.
• Consistently met or exceeded customer service metrics, including call resolution time and customer satisfaction ratings.

Receptionist at Emory (2020-01 – 2021-04)

• Welcomed visitors and clients in a professional and friendly manner, directing them to appropriate personnel or departments.
• Answered and directed incoming calls, taking messages and transferring calls as needed.
• Managed appointment scheduling and maintained calendars for meeting rooms and conference facilities.
• Handled incoming and outgoing mail, packages, and deliveries, ensuring prompt distribution to recipients.
• Assisted with administrative tasks such as data entry, filing, and photocopying documents.
• Maintained cleanliness and organization of the reception area, ensuring a positive first impression for visitors and clients.

High School Diploma – Stephenson High School (2013-08 – 2017-05)