FOUNDER & CREATIVE DIRECTOR - Sparrow Blue LLC - Los Angeles, CA
(2020-09)
- Founded and operate a creative consulting and brand development company specializing in ecommerce, merchandise, fashion branding, and startup support
- Developed ecommerce websites, digital storefronts, logos, apparel graphics, packaging concepts, and marketing assets for emerging brands and founders.
- Launched and managed a streetwear/lifestyle merchandise brand, coordinating overseas and domestic manufacturing, production timelines, and vendor communication.
- Tracked sales and customer engagement performance, selling 80% of initial inventory within six months.
- Partnered with influencers, photographers, models, and celebrities to increase product visibility and customer engagement.
- Secured placement in two retail stores with repeat merchandise orders.
SENIOR CUSTOMER SUCCESS / ACCOUNT MANAGER - Unit Finance - New York, NY
(2022-11 - 2024-06)
- Advanced into senior client ownership responsibilities after becoming a top-performing team member within two months.
- Managed post-onboarding business accounts via Zoom, Zendesk, Slack, and email while maintaining a 95%+ customer satisfaction rating.
- Resolved 70+ client issues daily involving payment workflows, operational processes, and platform functionality.
- Collaborated cross-functionally with product, compliance, engineering, operations, and partner banks to resolve time-sensitive client issues.
SENIOR CUSTOMER SUCCESS MANAGER - Capital - New York, NY
(2019-08 - 2022-11)
- Promoted into senior customer success leadership, overseeing retention and support for 80+ accounts daily while handling up to 500 product inquiries weekly.
- Served as the primary point of contact for Capital clients, bridging communication between clients, internal teams, and partner brokers.
- Implemented customer engagement strategies that contributed to 20% client growth.
- Conducted fraud investigations contributing to over $100K in savings across two years.
ACCOUNT MANAGEMENT & CLIENT SUCCESS - Behalf + Spreemo Health - New York, NY
(2016-01 - 2019-12)
- Managed onboarding, account support, and client relationships within startup, fintech, and healthtech environments.
- Earned expanded client ownership responsibilities through strong communication, retention, and operational support.
- Collaborated cross-functionally with operations, engineering, compliance, and leadership teams to improve customer experience and workflow efficiency.
LUXURY RETAIL & CLIENT EXPERIENCE - Rag & Bone · Vince · Club Monaco - New York, NY & Los Angeles, CA
(2011-01 - 2016-12)
- Delivered elevated customer experiences within premium fashion and lifestyle retail environments.
- Supported visual merchandising, styling, inventory, and apparel presentation standards.
