Brett Sides

I've been in the IT industry for most of my career and been a fan of the industry for most of my life. I've stuck my hand in anything I can that is on the cutting edge of technology which has given me a broad range of IT skills that I am always looking to expand. I have extensive experience in IT based customer support as both a technician and a manager. As such I understand that customer satisfaction is paramount to customer retention.

NOC Engineer at Frontier Mining (2023-01 – 2026-12)

• Remotely oversee over 8 datacenters which hosted thousands of bitcoin miners each
• Manage and maintain various operations such as networks, automated systems, firmware, security cameras, and troubleshooting issues
• Work with APIs to create automated tasks and compile data and logistics using Python and PowerShell in both Windows and Linux environments
• Assisted customers with building out management dashboards for datacenters and implementing automation for price strike curtailments with OBM's Foreman services

L2 Windows and Linux Escalations Engineer at Rackspace/Armor (2017-01 – 2023-12)

• Act as an escalation point for Windows and Linux system administration in a security focused cloud environment for various customers.
• Responsible for training and elevating team members.
• Security and compliance implementation and administration. (Encryption, Backups, Disaster recovery, High availability)
• Cloud architecture in VMWare environment including the configuration and management of Virtual Machines, Firewalls, Network, L2Ls and VPNs.
• Security Management of customer environments. Internal and external vulnerability scans with Qualys and Coalfire. Virus and Intrusion protection with Trend. OS hardening with regular updates/upgrades. Resource monitoring.
• Managed customer support for Windows and Linux operating systems. Problem investigation. Root cause analysis.

Support Manager, Network Engineer, L3 Support Administrator at Limestone Networks (2012-01 – 2017-12)

• Configure, maintain, and troubleshoot network and datacenter infrastructure on Cisco and Juniper network hardware. Includes Cat5, Cat6, and Fiber running, management, and termination.
• Create and configure PXE and WDS configuration for automatic OS installations.
• Openstack cloud configuration.
• Manage and Train support engineers in a dedicated server environment.
• IOS and Juniper Router and switch configurations.
• DDoS detection and mitigation.
• Bare metal server configuration and management.
• Managed Linux and Windows customer support.
• Support for various control panels such as Cpanel/WHM, Plesk, PHPMyAdmin.

Personal Computer technician & IT administrator at Fry's Electronics (2008-01 – 2012-12)

• Charged with maintaining and managing store owned infrastructure and computers. Preventative maintenance | Updates | Security | Troubleshooting
• Diagnose hardware and software issues on Customer personal desktops and laptops. Hardware replacement | Software and OS installs | Virus removals | Consultation