Nyles Matthews

Cybersecurity and networking professional with hands-on experience supporting enterprise network infrastructure — including VPN, firewalls, network device management, and connectivity troubleshooting — for an organization of 40,000+ users. Skilled in monitoring and resolving incidents through enterprise ticketing systems while meeting SLA targets. CompTIA Network+ and Security+ certified, with a Bachelor's degree in progress in Cybersecurity and Information Assurance.

Builds hands-on network and systems depth through independent home-lab work involving multi-machine environments, log monitoring, and vulnerability scanning. Seeking to bring network troubleshooting and infrastructure support experience to a NOC or Network Technician role.

Senior Support Specialist - Edward Jones - St. Louis, MO

(2023-08)

• Support enterprise infrastructure operations including server administration, network device management, firewall troubleshooting, and connectivity optimization across a 40,000-user enterprise environment.
• Deliver enterprise technical support across Windows, Microsoft 365, Exchange Online, VPN, virtualization, and networking technologies, resolving connectivity and access issues for a large-scale user base.
• Manage incident response workflows and escalations through enterprise ticketing systems, maintaining SLA compliance and operational efficiency in a high-volume support environment.
• Administer identity and access management (IAM) through Active Directory, including account provisioning and permission management to support secure network access.
• Configure and install operating systems, software applications, and peripheral devices for new users and system upgrades.
• Collaborate with cross-functional teams to identify and implement process improvements that increase efficiency and reduce ticket resolution time.
• Develop and deliver technical training and documentation to enhance end-user and contractor troubleshooting knowledge.

IT Specialist I - Family Orthodontic Center - Woodstock, GA

(2019-09 - 2023-05)

• Provided on-site technical support for IT and AV infrastructure, including network connectivity and hardware troubleshooting.
• Resolved technical issues for customers and internal clients, maintaining system uptime and network availability.
• Worked cross-functionally with employees in other departments to deliver exceptional work and meet deadline goals.
• Maintained an accurate inventory of computers and network equipment assigned to staff.
• Researched hardware and software to recommend purchases that aligned with the company's IT infrastructure goals.

Bachelor of Science - Cybersecurity and Information Assurance - Western Governors University (2026-12) Salt Lake City, UT

Associate of Applied Science - Cybersecurity - Chattahoochee Technical College (2022-05) Marietta, GA