Brian Benjamin

Results-driven banking professional with nearly 20 years of experience in financial services, retail management, and team leadership. Proven track record of driving branch performance, delivering exceptional customer experiences, and developing high-performing teams that achieve sales and service goals. Adept at building strong client relationships, optimizing operations, and ensuring compliance while consistently exceeding performance metrics.

Committed to financial education, community involvement, and contributing to the growth and success of the organization.

Branch Manager - PNC Bank

(2025-01)

• Lead daily operations of the branch to ensure exceptional customer experiences and strong financial performance.
• Manage, coach, and develop a team of professionals to meet and exceed sales, service, and operational goals.
• Drive business growth through relationship building, community involvement, and proactive sales initiatives.
• Ensure compliance with all banking regulations, policies, and procedures.
• Analyze performance metrics and implement strategies to improve results and efficiency.
• Oversee cash management, risk management, and operational controls.

Branch Sales & Service Associate II - PNC Bank

(2015-06 - 2025-01)

Promoted Aug 2018

• Conducted cash box operations and cash transactions using the universal concept of banking.
• Performed vault custodian duties and ensured daily branch operations were completed accurately.
• Communicated products and services available through the branch to customers.
• Applied policies, procedures, and product knowledge to identify and resolve customer needs.
• Collaborated with staff and other departments to deliver customized customer solutions.

Retail Sales Consultant - Sprint

(2013-06 - 2015-06)

• Consulted with customers on products, services, and plans; completed accurate account setups.
• Identified and resolved customer billing, technical, and account issues.
• Utilized the Ready Now tool to enhance customer satisfaction.
• Exceeded sales goals and met monthly quota.

Retail Sales Representative - Verizon Wireless

(2006-01 - 2012-05)

• Assisted customers in identifying products, services, and plans to meet their needs.
• Utilized software for account management and issue resolution.
• Maintained product presentation and met/exceeded sales goals.
• Built strong customer relationships to earn trust and long-term loyalty.

Diploma - Potomac High School (1995)