Brian Burger

Dynamic and results-oriented Operations Leader with over 30 years of experience in high-growth environments, specializing in Operations Management and complex Inventory Management. Proven track record of architecting Customer Experience Strategy and optimizing Supply Chain Operations to drive brand loyalty and brand growth. Expert at aligning multi-site teams to simplify delivery logistics and own end-to-end fulfillment processes.

General Manager - AUTOZONE - San Diego

(2011-02)

Own and optimize daily multi-site operations and delivery logistics to ensure operational excellence and consistent fulfillment of high-end physical products.

• Manage complex inventory management systems and retail merchandising to minimize stockouts and improve overall supply chain operations across the region.
• Utilize data analysis to lead dashboard development for KPI tracking, evaluating profit and loss to align strategic decisions with organizational growth goals.
• Equip and align front-line teams to execute a superior customer experience strategy, nurturing strong business partner relationships to expand market presence.
• Simplify operational processes and execute sales strategies to drive revenue growth, leveraging process automation to reduce friction in the customer journey.

Director of Operations - MARTIN AND SEIBERT ATTORNEY FIRM - Martinsburg

(2002-02 - 2011-01)

Optimized operations management by implementing process automation and refining workflows to enhance client satisfaction and retention across multiple departments.

• Led cross-functional teams through change management initiatives, fostering a culture of accountability and collaboration to drive long-term operational success.
• Established profitable operations for the firm by aligning business development with robust supply chain operations and strategic resource allocation.
• Managed high-level account operations and resolved complex client issues, ensuring the delivery of high-quality service and maintaining integrated visibility into performance.

Assistant Vice President - CITICORP CREDIT SERVICE / FIRST DATA MERCHANT SERVICES - Hagerstown

(1988-06 - 2002-01)

Optimized customer experience strategy by streamlining delivery logistics and application approval workflows to ensure compliance and high service standards.

• Managed 3PL management relationships and leveraged data analysis to resolve account issues and sustain robust business relationships in a high-volume environment.
• Built and trained high-performing teams, implementing new policies and procedures to stimulate continuous improvement and simplify operational complexities.
• Progressed from representative to AVP by demonstrating elite operations management capabilities and driving efficiency across large-scale consumer operations.

Masters - Sociology - UNIVERSITY OF MARYLAND-COLLEGE PARK (1985-09 - 1992-12)

Master of Business Administration - Business Administration - UNIVERSITY OF MARYLAND-COLLEGE PARK (1985-09 - 1991-12)