Brian Cerniglia

Results-driven Sales, Customer Experience, and Supply Chain professional with deep expertise in logistics, transportation solutions, and supply chain management. Proven ability to design and execute strategic initiatives that improve operational efficiency, enhance customer experience, and drive revenue growth. Trusted advisor to executive stakeholders with a track record of delivering data-driven insights, optimizing logistics networks, and aligning transportation solutions to complex business needs.

Senior Customer Success Manager at UNITED PARCEL SERVICE (UPS) (2024-01 – Present)

Lead strategic relationships with large enterprise clients, aligning UPS transportation and logistics solutions with complex supply chain needs.

• Drive customer retention and revenue growth, improving portfolio performance from 79% to 103%
• Act as a trusted advisor to C-level leaders on supply chain optimization and transportation strategy
• Identify and implement customized logistics solutions, improving efficiency and cost effectiveness
• Partner cross-functionally across operations, sales, and engineering to deliver seamless service execution

Customer Experience (CX) Manager at UNITED PARCEL SERVICE (UPS) (2019-01 – 2024-12)

Directed enterprise-wide CX strategy across UPS services, integrating insights across logistics, operations, and customer touchpoints.

• Designed and deployed NPS-based listening systems across 22+ customer journey stages
• Identified supply chain and service gaps impacting customer satisfaction and delivery performance
• Partnered with operations and logistics teams to implement process improvements across transportation workflows

Sales Support Coordinator at UNITED PARCEL SERVICE (UPS) (2016-01 – 2019-12)

Managed support operations and performance tracking for transportation and logistics sales team.

• Analyzed sales and operational data to improve planning and execution
• Supported revenue growth through targeted sales campaigns and logistics-focused customer programs
• Managed budget and ROI for customer engagement initiatives

Senior Account Manager at UNITED PARCEL SERVICE (UPS) (2013-01 – 2016-12)

Delivered end-to-end supply chain, logistics, and transportation solutions for business customers.

• Increased annual revenue by $9.5M on a $24.5M territory
• Improved performance from 80% to 143% within six months
• Developed customized logistics strategies to optimize shipping, distribution, and cost structures
• Recognized as UPS "World of Champions" winner (2014, 2016)

Sales Investment Manager at W.W. GRAINGER, INC. (2010-01 – 2013-12)

Led a $25M initiative to expand sales organization supporting distribution and supply chain growth objectives.

• Created and deployed 600+ new sales roles and territories
• Improved capacity to support logistics services and customer fulfillment strategies
• Managed program timelines, reporting, and cross-functional coordination

Sales Operations Supervisor at UNITED PARCEL SERVICE (UPS) (2008-01 – 2010-12)

Oversaw sales operations across a six-state region within a transportation and logistics network.

• Improved sales performance through analytics, forecasting, and operational alignment
• Managed business development tracking to ensure ROI and growth
• Led reporting and performance analysis supporting supply chain decision-making

Account Executive at UNITED PARCEL SERVICE (UPS) (2005-01 – 2008-12)

Developed and delivered transportation and logistics solutions to mid-sized businesses.

• Exceeded $6.8M revenue plan across ~100 client accounts
• Built strong relationships with decision-makers across diverse industries
• Delivered pricing, distribution, and shipping strategy solutions

Marketing Analyst at UNITED PARCEL SERVICE (UPS) (1998-01 – 2005-12)

Created marketing programs to increase market share across logistics and transportation services.

• Executed integrated marketing campaigns supporting transportation service offerings and brand growth
• Generated $4.3M in new revenue annually with 15:1 ROI campaigns
• Led promotions aligned to supply chain services and customer acquisition

Master of Business Administration in MBA – National Louis University

Bachelor of Science in Marketing – University of Illinois at Chicago