Brian Chapman

Versatile professional with over 9 years of experience in inventory management, customer support, and security supervision. Skilled in resolving escalated issues, training staff, and optimizing operations to increase revenue. Proven ability to manage inventory for high-volume distribution centers and lead teams to deliver exceptional service and operational efficiency.

Inventory Specialist at JM Bullion (2015-01 – Present)

• Supervised customer support team and analyzed operations from 2015-2024 to enhance service quality
• Operated company eBay store by managing inventory, responding to customer emails, handling claims/returns, and issuing refunds to maintain high customer satisfaction
• Answered questions and supported co-workers regarding products and company policies, improving team knowledge
• Handled customer escalations to resolve issues and achieve customer satisfaction
• Contacted customers regarding inventory issues with their orders, ensuring timely communication
• Managed inventory at the distribution center and upgraded products when applicable to increase revenue

Unarmed Security Officer at United Protective Services (2018-02 – 2018-08)

• Observed and reported activity at multiple security details on a part-time basis to maintain site safety
• Enforced rules, regulations, and procedures set forth by post orders and security management to ensure compliance
• Maintained daily activity and incident reports when required, supporting accurate documentation

Site Supervisor at Universal Protection Service (2014-02 – 2015-04)

• Observed and reported activity at multiple security details to ensure safety and compliance
• Maintained daily activity and incident reports when needed, supporting thorough documentation
• Enforced rules, regulations, and procedures set forth by post orders and security management to uphold standards
• Trained new security officers assigned to the security detail, improving team readiness
• Responded to questions or issues from clients, ensuring client satisfaction

Probation Officer at Dallas County Community Supervision and Corrections Department (2010-07 – 2014-02)

• Supervised and counseled community supervision clients to support rehabilitation
• Liaised with internal staff, community resources, and outside agencies to develop and implement informed supervision plans, identifying appropriate rehabilitative services
• Monitored and enforced Conditions of Community Supervision and reported violations in a timely manner to ensure compliance
• Worked and communicated effectively with people to foster positive relationships
• Met deadlines for reports to maintain compliance with department standards

Field Supervisor at Texas Star Security (2009-10 – 2010-07)

• Inspected different security details to monitor security officers' performance and ensure quality service
• Answered questions or concerns from clients regarding their security needs, enhancing client satisfaction
• Filled in for security officers or provided additional security as needed to maintain coverage
• Made changes in security officers' work schedules to accommodate all security details when needed, ensuring operational efficiency
• Wrote daily action reports regarding events that occurred on duty to support accurate record-keeping
• Trained Security Officers at different security details to improve team effectiveness
• Handled compliments and concerns from customers regarding their security needs to maintain strong client relationships
• Demonstrated flexibility by making changes as needed to address evolving security requirements

Cashier at Kroger Grocery Store (2009-04 – 2009-10)

• Worked as overnight cashier and overnight stocker to support store operations
• Cleaned cash registers and balanced register drawers to ensure accuracy
• Answered questions asked by customers to provide excellent service
• Unloaded trucks and placed items on shelves throughout the store to maintain inventory levels
• Performed several other duties as needed to support team operations

Cashier/Stocker at Wal-Mart (2008-09 – 2008-12)

• Worked as evening cashier and stocker to support store operations
• Cleaned cash registers and balanced register drawers to ensure accuracy
• Answered questions asked by customers to deliver quality service
• Unloaded trucks and placed items on shelves throughout the store to maintain inventory
• Performed several other duties as needed to support team efficiency

Customer Service Rep at Novo One (2008-06 – 2008-08)

• Served as Customer Service Rep for Stream Energy, assisting clients with electric bills and processing payments over the phone
• Answered questions regarding electric service and resolved issues related to electric use or invoices to ensure customer satisfaction

Server at Gateway Manor (2004-05 – 2008-05)

• Worked as kitchen dishwasher and server to support food service operations
• Served food and answered any questions or concerns patrons may have to enhance guest experience
• Assisted in preparing lunch and dinner when needed to ensure timely meal service
• Performed several other duties as needed to support team effectiveness

Bachelor's degree in Criminal Justice – Bethany College (2005-08 – 2009-05)

High School Diploma in Core curriculum – Lincoln Northeast High School (2001 – 2005)