Brian George

Strong communicator with 10+ years of e-learning & customer advocacy experience. Empathetic project manager prioritizing people to determine process. Motivated self learner focused on improving client and vendor experiences through external and internal coordination. Strategic advocate for quality improvement practices for products and processes driven by data.

• Supported the creation and execution of 10 massive online quality improvement learning collaborative work with 60 unique education paths
• Facilitated and maintained five US State led adult learning initiatives on the topic of Neonatal Abstinence Syndrome
• Supported the launch and transition to new learning platforms twice including building a new knowledge base and managing vendor relationships
• Have aided in the testing, construction, and launch of more than 80 online courses with more than 50000+ continuing education certificates granted
• Written, organized and prioritized countless knowledge base articles, bugs, and feature requests tickets in partnership with software development teams using variations on the agile methodology

Skills: Performance Metrics · Product Management · Team Building · Subject Matter Experts · Project Plans · Negotiation · Project Management · Project Planning · Presentation Skills · Business Relationship Management · Interpersonal Communication · Analytical Skills · User Experience · Documentation · Timelines · Customer Experience · JIRA · Camtasia · Teamwork · Microsoft Office · Product Road Mapping · Operational Improvement · Problem Solving · Communication · Presentations · Adobe Premiere Pro · Customer Requirements · Cascading Style Sheets (CSS) · Scrum · Adobe Creative Suite · Digital Product Development

Bachelor's degree from Champlain College

PMI Certified and stanting member of PMINH