Latifa Khlifi

Responsible for monitoring performance/customer service and morale of store employees Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints. Providing ongoing training as needed regarding new products, promotions, policies etc.

Store Manager - Dunkin Donuts - Ipswich, MA

(2023-04)

• Responsible for monitoring performance/customer service and morale of store employees
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
• Providing ongoing training as needed regarding new products, promotions, policies etc.
• Compliance with all federal, state and local labor laws.
• Completing daily cash management functions (cash reports, deposits etc. in its entire)
• Completing weekly schedule for store personnel
• Ensure store budget is met per district manager/franchisee
• Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
• Responsible for assessing all store employees performance;
• Responsible for partnering with GM and sharing shift crew best practices and driving store growth and performance.

Crew Member (Cashier) - Dunkin Donuts - Topsfield MA

(2019-12 - 2023-04)

• Took orders, and ensured customer satisfaction by providing excellent service.
• Prepared food and beverages according to Dunkin' Donuts' recipes and standards. This included making donuts, sandwiches, coffee, and other menu items.
• Operated cash registers, handled cash transactions, and processed payments accurately.
• Cleaned and maintained the store, including cleaning equipment, counters, and dining areas. This also involved restocking supplies as needed.
• Followed health and safety guidelines, including food safety regulations, and maintained a clean and safe work environment.
• Collaborated with other team members to ensure smooth operations and efficient service. This included assisting colleagues during busy periods and communicating effectively with the team.

High School Diploma - Alia High School (2018-06)