Divine Frederique

Detail-oriented Network Systems Administrator and graduate with a 4.00 GPA primed for a role as a Network Systems Administrator/Network Engineering. Experienced in Linux Ubuntu, Cisco, Juniper, Infinera, Azure, and Windows servers environment. Knowledgeable in Disaster Recovery Plan Management, Switches, Firewalls, servers, server environments, and networking devices, Windows Support, managing and improving data backup procedures.

Recognized for professionalism, strong documentation practice, and excellent verbal and written communication skills.

Network Engineer - NexGen Networks - New York, New York

(2023-01)

• Designed, configured, and deployed enterprise LAN/WAN/MAN infrastructure utilizing Cisco/Juniper/Infinera routers and switches, maintaining 99.9%+ network availability across multi-site environments.
• Led troubleshooting of hardware, software, and network performance issues, reducing incident resolution time by 40% and minimizing operational downtime.
• Researched, tested, and implemented firmware upgrades and system patches to resolve recurring network bugs, decreasing repeat incidents by 30%.
• Installed, certified, and troubleshot structured cabling and telecom infrastructure supporting metro and wide area connectivity, improving network reliability by 25%.
• Administered network servers, including performance monitoring, configuration management, and security hardening to ensure stable and secure operations.
• Utilized enterprise ticketing systems to analyze failure trends, identify root causes, and implement proactive engineering solutions, improving SLA compliance to 98%+.
• Collaborated with vendors and cross-functional teams to implement infrastructure enhancements, optimize internal systems, and support business-critical applications.
• Supported and maintained secure connectivity for business customers by resolving complex Layer 2/Layer 3 routing, switching, and network access issues.

Rehabilitation Technician - New York Presbyterian - Scarsdale, NY

(2018-01 - 2021-12)

Assisted physical therapists with patients, prepared treatments area, and provided courteous and prompt service to address patient needs.

• Transferable Skills--Communication, Technology, Customer Service--Answered calls, provided quality customer service when communicating with patients, and scheduled patients through hospital software system

Assistant Physical Therapist-Intern - JAG-ONE Physical Therapy - Yonkers, NY

(2016-01 - 2017-12)

Answered calls, communicated with patients, scheduled and re-scheduled appointments in system, and assisted physical therapists with treatment for patients.

Case Assistant - Orthonet Medical Management - White Plains, NY

(2013-01 - 2015-12)

Reviewed PT/OT/ST care evaluations and progress reports to determine appropriate authorization. Followed patients through automated care plan and monitored networking therapists to ensure highest quality of Physical/Occupational/Speech Therapy and/or Orthopedic care services were provided.

• Transferrable Skill—Technology--Utilize SQL Database for insurance software.

Non-Commission Officer Iraq - U.S. Army - Ft Drum, NY

(2009-01 - 2010-12)

Deployed 2x to Iraq supervising ten individuals.

• Transferrable Skill—Process Improvement—Raised quality and accuracy of performance, cost, and, parts data through improved maintenance management resulting in an estimated 10+ million savings of lost, misplaced, and unaccounted for equipment.
• Transferrable Skill—Leadership—Provided monthly counseling to 10 soldiers regarding performance measures including job, living standards, and physical fitness.
• Transferrable Skill—Training—Conducted trainings on logistical automated software SARSS.
• Transferrable Skill—Teamwork—Managed logistical supply for installation of military base.

Associate's - Network Systems Administration - DeVry College of New York (2022-12)

Bachelors - Exercise Science: Clinical Studies - Mercy College (2017-12)