Brian Pham

Provided technical support to faculty and staff via Teams, screen-share, and in person; researched and resolved issues independently, then logged clear notes on each resolved ticket in Jira. Installed and configured 50+ Windows OS environments and completed critical software updates, improving system stability and security. Cleaned, organized, and validated 700+ scanned event and date records, improving accuracy of departmental reporting and workflow coordination.

Computer Consultant - Syracuse University Student Experience - Syracuse, NY

(2025-01)

• Provided technical support to faculty and staff via Teams, screen-share, and in person; researched and resolved issues independently, then logged clear notes on each resolved ticket in Jira.
• Installed and configured 50+ Windows OS environments and completed critical software updates, improving system stability and security.
• Cleaned, organized, and validated 700+ scanned event and date records, improving accuracy of departmental reporting and workflow coordination.
• Disassembled, upgraded, and optimized desktops and laptops, improving device performance and extending hardware lifespan.
• Set up and relocated dozens of employee workstations, ensuring full functionality of monitors, Ethernet connections, and peripherals during office transitions.

B.S. - Applied Data Science - Syracuse University, School of Information Studies (iSchool) (2027-05)