Muhammad Nasik

Business-focused and well-rounded SAP CX Functional/E2E Test consultant. I have experience in manual and automated testing, certification, Support and Enhancement of SAP CX applications including Commerce Cloud, C4C Sales and Service, EWM and S4 HANA. Strong knowledge of Test design, solution design, support, implementation, and tool configuration.

Excellent analytical/problem-solving, organizational and communication skills, and negotiation skills. Strong knowledge and dedication to Software Development Life Cycle (SDLC) standards/Defect Life Cycle under Waterfall and Agile techniques. Ability to facilitate and effectively present information to all levels, effective team player with commitment and attention to deliver customer-centric solutions.

CX Functional Test Consultant at Oldcastle Building envelope (2024-10 – Present)

• Conducted comprehensive interview sessions with stakeholders and business users to gather requirements and understand the business processes and document their functional needs.
• Developed and executed comprehensive user stories, test plans, test cases for website user experience application, ensuring high-quality deliverables and adherence to regulatory standards.
• Conducted thorough manual testing of software applications, including functional, integration, system, and user acceptance testing (UAT), to identify and document defects and issues.
• Collaborated with cross-functional teams including developers, business analysts, and project managers to understand requirements and design effective test strategies.
• Utilized various testing tools (Jira) and techniques to perform exploratory testing and validate application performance, security, and usability.
• Completed full End to End testing of new upgrades pushed by developers to the test systems. Ensuring the improvements were ready for go-live. Performed sanity test before and post go live to ascertain whether existing site functionalities were adversely affected or not.
• Headed the SIT/UAT for CRL Canada launch. Created test scenarios and cases to be used by business users during UAT. Assisted the UAT and trained business users on how to conduct tests based on the created test cases.
• Evaluated the current systems to identify areas for improvement and design modifications that adhere to the business goals presented during requirement gathering.
• Worked with developers to implement the modifications as well as create time frames and tracking documentation to present to the business.
• Traveled to plant locations to train plant employees in the improved Willcall and shipping system to ensure in smooth application. Working closely with s4 developers as well as plant management to find solutions to bugs in real time. Assisted with post go-live support for the Canada plants.
• Created and maintained detailed bug reports and test documentation, tracking defect status and ensuring timely resolution of issues.
• Participated in daily stand-ups and sprint planning meetings, providing updates on testing progress and contributing to the overall project timeline and deliverables.
• Assisted in the development and refinement of testing processes and best practices to improve efficiency and effectiveness within the testing team.

CX Functional Test Consultant at PNC BANK (2023-08 – 2024-10)

• Developed and executed comprehensive test plans and test cases for banking applications, ensuring high-quality deliverables and adherence to regulatory standards.
• Conducted thorough manual testing of software applications, including functional, integration, system, and user acceptance testing (UAT), to identify and document defects and issues.
• Collaborated with cross-functional teams including developers, business analysts, and project managers to understand requirements and design effective test strategies.
• Utilized various testing tools and techniques to perform exploratory testing and validate application performance, security, and usability.
• Created and maintained detailed bug reports and test documentation, tracking defect status and ensuring timely resolution of issues.
• Participated in daily stand-ups and sprint planning meetings, providing updates on testing progress and contributing to the overall project timeline and deliverables.
• Ensured compliance with banking regulations and security standards by conducting rigorous testing of financial transactions and sensitive data handling processes.
• Assisted in the development and refinement of testing processes and best practices to improve efficiency and effectiveness within the testing team.

SAP C4C BUSINESS/Functional Test ANALYST at VERVEBA TELECOM LLC (2021-08 – 2023-06)

• Led the manual testing of a major upgrade to the network management system used for monitoring and controlling telecom infrastructure.
• Developed detailed test plans and executed test cases to ensure new features for real-time network monitoring and fault detection functioned as intended.
• Identified critical performance issues and collaborated with development teams to resolve them, improving system reliability by 25% and reducing downtime incident
• Work closely with Businesses and stakeholders to gather Business requirements, Business use cases, and user stories.
• Analyzed Functional Specifications to make sure all aspects are met.
• Work closely with the IT Web development team and provide any requirements-related clarifications. Make sure that all requirements are met.
• Extensively involved in User Acceptance Testing. Conducted meetings with the end users and accordingly created Modification Requests for those requirements.
• Developed, and executed Test Plan, which includes developing a test strategy, test scenarios, test scripts, test scripts execution, and reporting on test results.
• Identified and reported defects in Defect Tracking System. Verified fixed defects and follow.

E2E Test Consultant at SUNGLASS HUT (2020-08 – 2021-08)

• Perform planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions.
• Conducted end-to-end Test development, including planning, analysis, design, requirements definition, functional design, and implementation.
• Engaged with decision makers, systems owners, and end users to define requirements, resolve issues, and ensure system compatibility and interoperability.
• Coordinated and performed in-depth testing, including end-user reviews, for new and modified systems to ensure reliability and performance.
• Conducted research on software products to support informed purchasing decisions and system enhancements
• Performed additional duties as assigned by the Operations Supervisor, contributing to overall project success and operational efficiency
• Provides support for difficult and complex system environments.
• Provide support, assistance, and training to users.
• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Create systems models, specifications, diagrams, and charts to provide direction to application developers.
• Perform other duties as assigned by the Operations Supervisor.
• Assisted in the development and refinement of testing processes and best practices to improve efficiency and effectiveness within the testing team.

BUSINESS ANALYST at T.J. MAXX (2018-03 – 2019-07)

• Work closely with Businesses and stakeholders to gather Business requirements, Business use cases, and user stories.
• Analyzed Functional Specifications to make sure all aspects are met.
• Work closely with the IT Web development team and provide any requirements-related clarifications. Make sure that all requirements are met.
• Extensively involved in User Acceptance Testing. Conducted meetings with the end users and accordingly created Modification Requests for those requirements.
• Developed, and executed Test Plan, which includes developing a test strategy, test scenarios, test scripts, test scripts execution, and reporting on test results.
• Identified and reported defects in Defect Tracking System. Verified fixed defects and follow.

ASSOCIATE OF SCIENCE – RICHLAND COLLEGIATE

BACHELOR'S in GRAPHICS DESIGN – ART INSTITUTE OF DALLAS (2019 – 2022)

BACHELOR'S in CYBERSECURITY – COLLIN COLLEGE (2022 – 2025)