Briana Hughes

Accomplished hospitality leader with over 12 years of experience managing hotel operations, staff training, and guest services. Proven expertise in revenue management, team motivation, and compliance with Fair Housing regulations. Adept at driving occupancy, optimizing costs, and delivering exceptional customer satisfaction. Seeking a General Manager role to leverage strong organizational and leadership skills in a dynamic hospitality environment.

Willing to relocate: Anywhere Authorized to work in the US for any employer

Assistant General Manager (AGM) - Woodspring Suites /South Central - Austin, TX

(2025)

• Managed front desk operations, ensuring smooth check-in and check-out processes for guests
• Managed room inventory to maximize occupancy rates while minimizing overbooking situations
• Collaborated with housekeeping department to ensure timely room readiness for incoming guests
• Conducted regular audits of guest accounts to identify billing discrepancies or errors
• Oversaw the scheduling of front desk staff, ensuring adequate coverage during peak hours and special events
• Implemented new training programs for staff members, resulting in improved productivity and customer satisfaction
• Led weekly meetings with staff to communicate goals, provide updates, and address any concerns or issues
• Monitored financial performance and implemented cost-saving measures, resulting in reduction in expenses
• Resolved customer complaints or escalated issues promptly, ensuring high levels of customer satisfaction
• Assisted the General Manager in overseeing daily operations of the business
• Managed a team of 9 employees, providing guidance and support to ensure efficient workflow

Assistant General Manager (AGM) - Fairfield Inn by Marriott International - Lewisville, TX

(2021-07 - 2024-06)

• Managed front desk operations, including guest check-in and check-out
• Utilized Fosse system for daily operations and reporting
• Provided excellent customer service to guests during their stay

Onsite Front Desk - Woodspring Suites-Dallas - Dallas

(2021-07 - 2024)

• Supervised and managed front desk operations, ensuring smooth check-in and check-out processes for guests
• Managed room inventory to maximize occupancy rates while minimizing overbooking situations
• Collaborated with housekeeping department to ensure timely room readiness for incoming guests
• Conducted regular audits of guest accounts to identify billing discrepancies or errors
• Oversaw the scheduling of front desk staff, ensuring adequate coverage during peak hours and special events

Manager/Trainer - Realtor Choice Cleaning

(2016-01 - 2022-11)

• Disinfected commercial cleaning equipment
• Cleared trash and debris from construction job sites
• Performed general housekeeping duties including wiping, vacuuming, dusting, and cleaning
• Provided excellent customer service
• Led a team of 3 employees
• Inventoried and maintained chemical cleaning products

Customer Service Representative - Aetna, a CVS Health Company

(2019-03 - 2021-05)

• Assisted customers with a warm and professional attitude
• Answered calls from customers and provided policy and service information
• Performed customer service surveys and set up client appointments
• Managed client records and performed data entry for orders and customer information
• Resolved customer information and complaints

Assistant General Manager (AGM) - ESA Hotels - Dallas, TX

(2019-02 - 2020-09)

• Managed sales and marketing activities to drive hotel revenue
• Conducted audits and handled check-in and check-out processes
• Delivered excellent customer service to guests
• Utilized Fosse system for daily hotel operations

Front Desk Agent - Best Western - Round Rock, TX

(2019-05 - 2020-05)

• Managed guest check-in and check-out processes
• Handled accounting and audit paperwork
• Opened and closed hotel and ran multiple reports
• Filed documents and maintained records

University - Hospitality Management - Colorado Christian University

Bachelor - Business Management - Colorado Christian University (2021 - 2024-05)

Associate - Business Management - El Centro College (2014 - 2019)

Diploma - Cedarpark high school (2008 - 2010)