Brianna Craven

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Office Manager at OneSpine Chiropractic (2026-04 – Present)

Director of Operations at One Spine Chiropractic (2026-04 – Present)

• Co-own and operate a chiropractic practice (15% equity partner), overseeing daily business operations during launch and growth phases
• Lead multi-channel marketing execution — social media, print, and community outreach — driving patient acquisition on a lean budget
• Plan and execute vendor/community events (gym partnerships, farmers markets), managing logistics and liability documentation
• Build referral relationships with local physicians and specialists to support new patient growth
• Ensure operational compliance with healthcare regulations, including Medicare Anti-Kickback and beneficiary inducement rules
• Manage scheduling systems, vendor relationships, and administrative workflows to support practice efficiency

Area Representative at Pan Atlantic Foundation (2022-11 – Present)

• Coordinate the placement of high school exchange students within local families
• Ensure they are well supported, encouraged and engaged within their community

Chiropractic Assistant at Awaken Chiropractic (2023-05 – 2026-03)

• Assisted chiropractor in providing patient care, including preparing treatment rooms and equipment
• Scheduled appointments for patients, ensuring efficient use of time and minimal wait times
• Managed patient records and maintained confidentiality of sensitive information
• Supported marketing efforts by participating in community events or health fairs to promote the clinic's services
• Updated knowledge on chiropractic practices through continuous education opportunities or workshops attended
• Maintained cleanliness and organization of the clinic to create a welcoming environment for patients
• Prepared patients for treatments by explaining procedures and addressing any concerns or questions they may have had
• Educated patients on proper posture, exercise techniques, and lifestyle modifications to support their treatment plans
• Performed administrative tasks such as answering phone calls, filing documents, and handling insurance claims
• Provided exceptional customer service by addressing patient inquiries promptly and professionally

Perennial Production Team Member at Mulhall's Nursery (2022-03 – 2022-12)

• Assembled various products to meet production requirements and quality control standards
• Loaded and unloaded materials and assemblies weighing as much as 50 pounds
• Resolved issues quickly to maintain productivity goals
• Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials

Housekeeper at Self Employed (2021-05 – 2021-11)

• Adhered to professional house cleaning checklist
• Kept properties in compliance with local, state and federal regulations
• During these seven months, I traveled across the country with my dog to experience new ideas, culture, and community while cleaning houses and rental properties

Senior Specialist - Customer Care at First National Bank of Omaha (2020-01 – 2021-05)

• Educated customers about billing, payment processing and support policies and procedures
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Responded to customer needs through competent customer service and prompt problem-solving
• Processed various transactions with accuracy and according to bank standards and legal requirements

Esthetician at Fringe Salon and Skincare Spa (2019-10 – 2020-01)

• Gained knowledge of facial massage techniques and skin care product ingredients
• Recommended and performed microdermabrasion, peels and laser treatments
• Analyzed skin condition and made appropriate product recommendations
• Welcomed clients arriving for appointments

Server/Assistant Manager at Oyster Bar & Marina (2018-06 – 2019-08)

• Cultivated guest satisfaction and loyalty through consistent commitment to quality service
• Monitored server performance and provided feedback to enhance server delivery
• Liaised between servers and upper management to address issues and manage challenges
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions

Server/Bartender at Moonstruck Meadery (2017-01 – 2017-07)

• Served food and beverages promptly with focused attention to customer needs
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Answered customers' questions, recommended items, and recorded order information

Guest Services Associate at Fontenelle Forest Nature Center (2016-04 – 2016-09)

• Accepted payments and answered guest questions
• Enhanced membership sales by providing excellent customer service and staff management
• Engaged guests entering facility and offered assistance with wayfinding

Senior Caregiver at Home Care Assistance (2015-11 – 2016-04)

• Provided compassionate and patient-focused care to cultivate well-being
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
• Cooked meals and assisted patients with eating tasks to support healthy nutrition
• Transported individuals to events and activities, medical appointments, and shopping trips

Cashier at Whole Foods Market (2015-06 – 2015-09)

• Helped customers complete purchases, locate items, and join reward programs
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Maintained current knowledge of store promotions and highlighted sales to customers

Front Desk Associate at Hilton Garden Inn Downtown (2015-02 – 2015-06)

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Took reservations over phone, in person, and via computer for guests and provided confirmation information
• Maintained clean and organized front desk areas to uphold polished company image
• Confirmed important personal and payment information for compliance with security and payment card industry standards

Front Desk Associate at Springhill Suites Marriott (2014-06 – 2014-11)

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Took reservations over phone, in person, and via computer for guests and provided confirmation information
• Maintained clean and organized front desk areas to uphold polished company image
• Confirmed important personal and payment information for compliance with security and payment card industry standards

Direct Sales Professional at Omaha Steaks International (2013-09 – 2013-12)

• Drove store revenue by offering customers accessories and related purchases to complete selections
• Kept detailed records of daily activities through online customer database

Cashier/Customer Service Associate at Bed Bath & Beyond (2012-03 – 2012-08)

• Used POS system to enter orders, process payments and issue receipts
• Welcomed customers and helped determine their needs
• Stocked, tagged and displayed merchandise as required
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy

Certification in Esthetics – Pensacola State College (2019)

High School Diploma - Abraham Lincoln High School (2014)