Brianna Tapia

Coordinated operational logistics, scheduling, and administrative support for 100+ high-profile events annually, ensuring timely execution, stakeholder alignment, and adherence to organizational procedures Acted as primary operational liaison between leadership, vendors, and external stakeholders, resolving time-sensitive issues and ensuring continuity of business operations in fast-paced environments Provided high-level administrative and operational support to executive stakeholders, managing competing priorities, resolving issues, and maintaining strong professional relationships

Premium Ticketing Coordinator – Premium - CRYPTO.COM ARENA – AEG WORLDWIDE - Los Angeles, CA

(2023-03 - 2026-04)

• Coordinated operational logistics, scheduling, and administrative support for 100+ high-profile events annually, ensuring timely execution, stakeholder alignment, and adherence to organizational procedures
• Acted as primary operational liaison between leadership, vendors, and external stakeholders, resolving time-sensitive issues and ensuring continuity of business operations in fast-paced environments
• Provided high-level administrative and operational support to executive stakeholders, managing competing priorities, resolving issues, and maintaining strong professional relationships
• Managed financial administrative processes including invoice review, reimbursements, vendor payments, and account tracking involving high-volume and high-value transactions while ensuring compliance with organizational policies
• Developed and implemented recurring financial audit procedures that improved reporting accuracy, strengthened internal controls, and reduced account discrepancies by 35%
• Prepared and maintained operational and financial reports to support accurate billing, data tracking, and departmental reporting functions
• Maintained and updated operational data within internal systems to support accurate financial tracking, inventory management, and service delivery
• Processed time-sensitive requests while ensuring compliance with internal procedures, business requirements, and customer service standards
• Supported leadership with day-of operational coordination, issue resolution, and cross-functional communication during major events and organizational initiatives

Premium Ticketing Coordinator – Event Suites - CRYPTO.COM ARENA – AEG WORLDWIDE - Los Angeles, CA

(2022-05 - 2023-03)

• Managed premium account operations and resolved ticketing and financial issues in a high-volume customer service environment
• Investigated financial discrepancies and processed account reconciliations by coordinating supporting documentation, resulting in successful resolution of 80%+ of disputed transactions
• Coordinated scheduling logistics, operational communication, and document support for leadership and team operations
• Supported departmental operations through onboarding, training, and ongoing guidance for new staff members
• Managed confidential customer, financial, and operational information with accuracy and discretion

FEMBA Career Services – Assistant Director & Administrative Manager - UCLA ANDERSON SCHOOL OF MANAGEMENT - Los Angeles, CA

(2018-05 - 2022-05)

FEMBA Career Services – Associate Program Coordinator - UCLA ANDERSON SCHOOL OF MANAGEMENT - Los Angeles, CA

(2017-04 - 2018-04)

FEMBA Operations – Office Assistant - UCLA ANDERSON SCHOOL OF MANAGEMENT - Los Angeles, CA

(2015-08 - 2017-03)

• Managed administrative operations including budget oversight, vendor coordination, financial tracking, and logistics management for departmental programs with an annual operating budget of $250K
• Provided executive administrative support through calendar management, meeting coordination, scheduling, and logistical planning for senior leadership
• Administered travel coordination, expense reconciliation, and reimbursement processing for leadership and departmental staff in compliance with organizational policies
• Managed purchasing and financial administrative processes including purchase orders, vendor invoices, reimbursements, contract tracking, and payment coordination while maintaining accurate records and policy compliance
• Coordinated complex operational projects and departmental initiatives involving scheduling, vendor coordination, budgeting logistics, and cross-functional communication
• Prepared and distributed weekly communications and departmental updates, increasing engagement and participation in leadership programming by 50%
• Coordinated onboarding and offboarding activities including documentation, access management, and operational logistics for employees and contractors
• Supervised and trained 3 program assistants, supporting workflow management and daily departmental operations
• Supported the transition of recruiting and professional development programming into hybrid operational formats to improve accessibility and efficiency

B.A. - International Development Studies - UNIVERSITY OF CALIFORNIA, LOS ANGELES (2016-12)