Design Program Manager, Comms, Customer Experience
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Design Program Manager with 6+ years of experience at global companies including Meta and Amazon, specializing in communications, program strategy, change management, and design operations. Skilled in building scalable processes, executive dashboards, and resource hubs that improve decision-making and onboarding. Known for driving cross-functional collaboration across Design, UX, Product, and Research teams, translating complex challenges into impactful solutions that boost efficiency and creativity.
Design Program Management: Built scalable processes, dashboards, and internal resource hubs to improve decision-making, onboarding, and cross-functional workflows.
Change Management & Communications: Designed and executed communication strategies, training playbooks, and engagement programs that improved adoption of new tools and processes across distributed teams.
Cross-Functional Collaboration: Partnered with Design, UX, Research, Product, and Operations teams to facilitate workshops, critiques, and offsites, driving alignment and creativity.
Program & Event Leadership: Oversaw strategic events, relocations, and operational rollouts impacting thousands of employees globally.
Early Career in Event Design & Hospitality: Developed strong operations, vendor management, and client experience skills through senior roles in event design and hospitality, recognized with multiple industry awards.
