Bridget Jackson-Williams

Over 20 years of experience in hospital, outpatient psychiatry, and home health settings

Patient Access Representative - VCU Health Psychiatry - Richmond, VA

(2020-04)

• Greet patients and families, manage inquiries, and complete registration documentation.
• Schedule appointments and procedures, ensuring accuracy and timeliness.
• Collect and verify patient demographic, insurance, and financial information.
• Validate insurance eligibility, collect co-pays, manage payment plans, and support financial clearance.
• Enter patient data into the Epic system, maintaining high standards of accuracy and confidentiality.
• Provide administrative support to team members and deliver respectful service to patients, visitors, and staff.

Customer Service Associate - Walmart - South Hill, VA

(2023-02 - 2024-06)

• Delivered friendly customer service by greeting customers and assisting with inquiries.
• Operated registers, processed transactions (cash, credit, debit), and issued receipts.
• Handled returns, exchanges, and maintained compliance with company policies.
• Reconciled cash drawers and maintained a clean, organized work area.
• Ensured adherence to Walmart's safety and operational procedures.

Service Coordinator - Arnesta Healthcare of Virginia - Farmville, VA

(2013-02 - 2019-10)

• Managed daily operations, including hiring and supervising healthcare staff in home settings.
• Developed and implemented care plans in line with state and company standards.
• Facilitated consumer-directed services, including admissions, routine visits, and service coordination.
• Oversaw billing and payroll, budgeting, and resource planning.
• Ensured a safe and compliant work environment throughout daily operations.

Direct Support Professional (DSP) - Diversity Training and Support Center - Richmond, VA

(2013-09 - 2017-02)

• Supported individuals with intellectual disabilities in daily living and community engagement.
• Administered medications, documented care activities, and ensured adequate supplies.
• Promoted inclusion and independence while providing respectful and supportive care.

Unit Coordinator III – Med-Surg - Centra Health - Farmville, VA

(2004-04 - 2013-08)

• Managed front-desk operations, maintained medical records, and handled patient inquiries.
• Registered patients and communicated clinic procedures and appointment updates.
• Coordinated between medical staff and patients to ensure efficient service delivery.
• Maintained stock levels, organized documentation, and ensured daily readiness of the reception area.
• Assisted in onboarding new staff and liaised with vendors and support services.