Patient Access Representative - VCU Health Psychiatry - Richmond, VA
(2020-04)
- Greet patients and families, manage inquiries, and complete registration documentation.
- Schedule appointments and procedures, ensuring accuracy and timeliness.
- Collect and verify patient demographic, insurance, and financial information.
- Validate insurance eligibility, collect co-pays, manage payment plans, and support financial clearance.
- Enter patient data into the Epic system, maintaining high standards of accuracy and confidentiality.
- Provide administrative support to team members and deliver respectful service to patients, visitors, and staff.
Customer Service Associate - Walmart - South Hill, VA
(2023-02 - 2024-06)
- Delivered friendly customer service by greeting customers and assisting with inquiries.
- Operated registers, processed transactions (cash, credit, debit), and issued receipts.
- Handled returns, exchanges, and maintained compliance with company policies.
- Reconciled cash drawers and maintained a clean, organized work area.
- Ensured adherence to Walmart's safety and operational procedures.
Service Coordinator - Arnesta Healthcare of Virginia - Farmville, VA
(2013-02 - 2019-10)
- Managed daily operations, including hiring and supervising healthcare staff in home settings.
- Developed and implemented care plans in line with state and company standards.
- Facilitated consumer-directed services, including admissions, routine visits, and service coordination.
- Oversaw billing and payroll, budgeting, and resource planning.
- Ensured a safe and compliant work environment throughout daily operations.
Direct Support Professional (DSP) - Diversity Training and Support Center - Richmond, VA
(2013-09 - 2017-02)
- Supported individuals with intellectual disabilities in daily living and community engagement.
- Administered medications, documented care activities, and ensured adequate supplies.
- Promoted inclusion and independence while providing respectful and supportive care.
Unit Coordinator III – Med-Surg - Centra Health - Farmville, VA
(2004-04 - 2013-08)
- Managed front-desk operations, maintained medical records, and handled patient inquiries.
- Registered patients and communicated clinic procedures and appointment updates.
- Coordinated between medical staff and patients to ensure efficient service delivery.
- Maintained stock levels, organized documentation, and ensured daily readiness of the reception area.
- Assisted in onboarding new staff and liaised with vendors and support services.
