Senior Manager, Billing
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I am an experienced Senior Manager in Order-to-Cash (O2C) Billing with a strong track record of driving process improvement, automation, and team development in high-volume, fast-paced environments. Over a decade at Cox Automotive leading billing operations, centralizing AR across 70+ locations, and implementing tools like Oracle 13R and ServiceNow to reduce manual work and enhance efficiency. Known for delivering measurable results such as reducing manual billing by 89% and boosting SLA compliance to 95% through strategic leadership, operational insight, and cross-functional collaboration.
Key areas of expertise include Order to Cash Billing and Accounts Receivable Centralization, Process Automation and Operational Efficiency, SLA Management and Escalation Resolution, Oracle ERP (13R), ServiceNow, Team Leadership, Coaching, and Performance Optimization.
