Yvette Jacques

Senior Collections & AR Billing Analyst with a proven track record of recovering $500M+ and managing high-volume portfolios of 450+ overdue accounts. Leverages 24+ years of expertise in large B2B receivables, data-driven collection strategies, and predictive analytics to optimize cash flow and sustain a low DSO. Expert in account reconciliations, dispute resolution, financial analysis, and risk assessment.

Collaborative leader who partners with sales and cross-functional teams to expedite resolutions and mentors junior analysts to scale overall receivables performance.

SENIOR ACCOUNTS RECEIVABLE & COLLECTIONS SPECIALIST - PestcoCo Holdings - Euless, TX

(2026-01 - 2026-08)

• Reduced delinquency from 14% to 5% across 600 portfolio of B2B accounts in 7 months through proactive collection strategies.
• Recovered over $300K in overdue corporate receivables within one quarter using targeted follow-up protocols.
• Processed invoicing and managed collections for corporate accounts ensuring accurate payment tracking.
• Investigated and resolved billing discrepancies recovering $500K in disputed charges.
• Prepared weekly DSO reports for senior management tracking performance against collection targets and trends.

AR BILLING/ SENIOR COLLECTIONS ANALYST - CTI Foods - South Lake, TX

(2020-10 - 2025-05)

• Recovered $300M+ by managing 350 overdue accounts, enhancing cash flow and client trust. Maintained 'gold standard' DSO for 24 months, optimizing cash flow and financial stability.
• Resolved billing discrepancies through analysis, boosting client satisfaction and efficiency.
• Streamlined accounts receivable processes, reducing average collection time and achieving significant cash flow improvements for the organization.
• Conducted in-depth audits of billing discrepancies, leading to measurable enhancements in accuracy and client satisfaction.
• Developed a predictive analytics model for overdue accounts, enabling proactive engagement and reducing overall delinquency rates.
• Mentored junior analysts, cultivating a culture of continuous improvement and fostering professional development within the team.

SENIOR COLLECTOR/ CREDIT RISK SPECIALIST - Pollack Orora - Grand Prairie, TX

(2019-12 - 2020-04)

• Managed a diverse portfolio of 300 accounts, ensuring credit worthiness and risk mitigation.
• Achieved 90%+ quarterly goals for DSO in 30, 60, 90 buckets boosting departmental revenue.
• Collaborated with clients to set payment terms, reducing outstanding balances and enhancing cash flow.
• Conducted thorough assessments of client creditworthiness, managing a diverse portfolio that resulted in significant risk mitigation.
• Achieved consistent revenue targets by optimizing credit processes, enhancing cash flow management, and reducing outstanding balances.

SENIOR COMMERCIAL ANALYST - Tribune Publishing - Lewisville, TX

(2018-01 - 2019-11)

• Managed $8M receivables portfolio 400 accounts reducing delinquency rates and improving cash flow.
• Negotiated payment plans with B2B clients, recovering overdue balances while preserving ongoing business relationships.
• Reconciled aging reports weekly to identify discrepancies between invoiced amounts and recorded payments.
• Conducted financial investigations into delinquent accounts to determine root causes and recommend collection approaches.

CREDIT AND COLLECTIONS ANALYST - Boeing Company/Aviall - Coppell, TX

(2017-09 - 2017-12)

• Managed $4M portfolio of 275 accounts, analyzing credit risk and strengthening client relations.
• Reduced payment delays by 10% by implementing new collection policies and procedures.
• Contacted delinquent B2B accounts by phone to negotiate settlements and secure payment commitments.
• Generated weekly aging reports to track overdue balances and prioritize collection activities by severity.

ACCOUNT ADMINISTRATOR - TRADE SPECIALIST - CROSSMARK - Plano, TX

(2017-06 - 2017-08)

• Tracked trade spend accruals and reconciled programs, enhancing financial accuracy.
• Collaborated with sales to align on pricing and promotions, boosting team synergy.
• Reported insights to management, aiding strategic decision-making and operational efficiency.
• Analyzed trade spend data, ensuring accurate reporting and validation of customer deductions, resulting in improved financial transparency.
• Streamlined trade spend accrual processes, enhancing the efficiency of data entry within the CROSSMARK Planner/ERP system, leading to faster reconciliations.

COLLECTIONS SPECIALIST - SWC Group - Dallas, TX

(2017-01 - 2017-04)

• Managed 400 calls weekly, achieving 80% recovery on overdue accounts, boosting revenue.
• Resolved billing issues, enhancing client satisfaction and dispute resolution efficiency.
• Analyzed billing discrepancies to identify root causes, implementing corrective actions that reduced future issues and improved operational workflows.
• Coordinated with cross-functional teams to develop and implement best practices in collections, strengthening compliance and enhancing overall service delivery.
• Analyzed client payment patterns, leading to targeted follow-up strategies that significantly reduced overdue accounts.
• Fostered partnerships with internal teams to refine collection processes, ensuring compliance and elevating service standards.
• Reviewed aging reports daily to prioritize collection efforts on high-risk accounts exceeding 60 days overdue.
• Documented all collection activity and account notes to maintain compliance with state and federal regulations.

COMMERCIAL COLLECTIONS SPECIALIST - Protection 1 Security - Irving, TX

(2011-09 - 2016-12)

• Managed 650 accounts, achieving 91% collection target, reducing delinquencies to 1%.
• Negotiated overdue terms, ensuring consistent cash flow and client satisfaction.
• Led invoice team, enhancing efficiency and improving recovery rates.
• Streamlined processes for accounts aged 60-120 days, achieving a 1% delinquency rate.
• Mentored junior collectors, boosting negotiation skills and team performance.
• Enhanced account recovery processes, leading to a noticeable improvement in cash flow and a significant reduction in overdue accounts.
• Evaluated account performance data to identify trends, enabling targeted strategies that improved collection efficiency and minimized delinquencies.
• Coordinated with cross-functional teams to streamline communication regarding overdue accounts, fostering better client relationships and trust.
• Implemented a new automated tracking system for overdue accounts, resulting in substantial improvements in recovery rates and operational efficiency.
• Mentored new team members, promoting a culture of continuous learning and enhancing overall team performance in collections.
• Researched account discrepancies and documented findings to support write-off or legal escalation decisions.

Sweetwater High School (1992)

BUSINESSES - Cisco Junior College