Brigham Haroldsen

Clearly communicated with stakeholders to clarify course scheduling for the department to ensure full accuracy in official university scheduling. Initiated and followed scheduling polls to coordinate meetings for groups of faculty to conclude significant department business. Developed a web application for the department to increase productivity and tracking in course scheduling.

Administrative Assistant, ITLS Department - Utah State University - Logan, Utah

(2022-09)

• Clearly communicated with stakeholders to clarify course scheduling for the department to ensure full accuracy in official university scheduling.
• Initiated and followed scheduling polls to coordinate meetings for groups of faculty to conclude significant department business.
• Developed a web application for the department to increase productivity and tracking in course scheduling.
• Accurately tracked course enrollments for overloaded sections and communicated details to leadership to facilitate problem resolution.
• Cataloged and surveyed department devices to maintain compliance with university policy.
• Planned and enacted various department community events to increase student engagement with faculty.

Geek Squad Consultation Agent - Best Buy - Logan, Utah

(2021-05 - 2022-01)

• Diagnosed computer issues through interactions with customers at Best Buy to expedite problem resolution and set clear expectations on how long problem resolution will take.

Technology Support - Development Counseling Services, Religious Organization

(2019-01 - 2021-01)

• Created training videos for development counselors to ensure reporting compliance.
• Installed manual fan speed software on the audio booth computer for the Community Media Center to mitigate recurring overheating.

Bachelor of Science - Technology Systems, Emphasis Computer and Information Technology - Utah State University (2026-05)