Brittani Brisker
Front Desk Supervisor
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About
Hospitality and customer service professional with over 10 years of experience delivering exceptional guest service in hotel environments. Experienced in front desk operations, guest relations, reservations, team collaboration, and creating welcoming guest experiences. Known for professionalism, positive energy, strong communication skills, and the ability to build lasting relationships with guests while maintaining service excellence in fast-paced settings.
Experience
Front Desk Supervisor - Hyatt Hotel - Dearborn, MI
(2014-01 - 2018-12)
- Supervised front desk operations and provided leadership during daily hotel operations.
- Trained employees on guest service standards and hotel procedures.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Resolved guest concerns and service recovery situations while maintaining a positive guest experience.
- Conducted shift briefings, delegated responsibilities, and monitored service quality.
Guest Service Agent - DoubleTree Hotel - Novi, MI
(2022-01 - 2023-12)
- Managed guest check-in and check-out processes while providing exceptional customer service.
- Processed reservations, room assignments, payments, and guest requests using OnQ software.
- Coordinated with housekeeping and maintenance teams to ensure guest comfort and room readiness.
- Resolved guest concerns promptly and professionally to maintain guest satisfaction.
Administrative Manager - Anderson & Son's Properties
(2018-01 - 2021-12)
- Managed scheduling, inventory, vendor relationships, and office operations.
- Trained staff and maintained organizational compliance and records.
- Consistently maintained operational expenses below budget targets.
Notary Public - Nerdy Notary
(2021-01)
- Manage client communication, scheduling, records, and customer service.
- Increased clientele by 21% through organization and relationship building.
Education
Master of Education - Oakland University
Bachelor of Business Administration - Business Management - Davenport University
