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Greeted and welcomed guests, providing a positive first impression of the company Managed a high volume of incoming calls, directing them to the appropriate departments or individuals Efficiently handled all incoming and outgoing mail, packages, and deliveries

Front Desk Receptionist - Lipari Foods - Warren, MI

(2025-03)

• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Collaborated with other team members to ensure seamless communication across different departments
• Created detailed reports on daily activities such as visitor traffic and call volumes for management review
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Served as a point of contact for building maintenance requests such as repairs or cleaning services
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
• Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed

Waitress - Mack Avenue Grille-Grosse Pointe Woods - MI

(2021-02 - 2024-04)

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations

Applied Science - Bryant & Stratton College-Online (2019-09 - 2021-05)

Upper secondary education