Marcie Bloch

Verify Insurances, targeting copays, deductibles and out-of pockets Answer patient questions regarding billing and medications - coordinating with clinicians regarding their care Scheduling, check-in and check out

Front Desk Coordinator/Insurance Verification - Sher Psychiatry - Sterling Heights, Michigan

(2025-12)

• Verify Insurances, targeting copays, deductibles and out-of pockets
• Answer patient questions regarding billing and medications - coordinating with clinicians regarding their care
• Scheduling, check-in and check out
• Send medical records to various institutions

Front Office Coordinator - Advanced Physical Therapy - Rochester Hills, Michigan

(2025-07 - 2025-11)

• Oversee front desk by presenting professional and caring atmosphere, answering questions and directing patient flow throughout clinic
• Scheduled patients, collect, verify and inform patients of insurance information
• Obtain prior authorizations and manage the calendar for future requests
• Assist patients with therapy exercises
• Sanitize tables and equipment, restock supplies, clean laundry

Front Office Coordinator - Comprehensive Hand and Rehabilitation - Troy, Michigan

(2025-04 - 2025-07)

• Check-in patients answer phones and act as First Line of Contact Representative, presenting a warm, helpful, informed and caring atmosphere
• Verify Insurances and inform patients of their deductibles, out-of-pocket and cap limitations
• Obtain prior authorizations for therapy
• Maintain demographic integrity throughout by utilizing electronic charting
• Collect co-pays and call on over-due balances

Brand Ambassador Handbags - Macy's - Troy, Michigan

(2024-03 - 2024-07)

• Promote brands using marketing strategies
• Drive sales using product knowledge and excellent customer service, answering inquiries and providing solutions
• Develop clientele list focusing on consumer needs
• Ensure merchandising standards are met and inventory storage and proper replenishment practices are adhered to
• Create marketing events and participate in pre-sale activities
• Manage cash/credit transactions
• Open/close registers

Sales Co-worker Active Selling - IKEA - Canton, Michigan

(2017-12 - 2018-09)

• Engage customers and actively listen to their home furnishing queries, searching together for the best solution as I employ ever-expanding base of product knowledge
• Promote the IKEA brand with an enthusiastic sales attitude and knowledge of services, special pricing and incentive programs
• Work collaboratively with fellow co-workers to achieve accuracy and the best solution for customer furnishing needs
• Help customers to navigate the store, and provide practical knowledge that will enhance their shopping experience
• Participated in store floor remodel; moving, merchandising and building product for in-store displays

Front Desk Receptionist/Insurance Verification-Billing - Michigan Institute of Urology - Troy, St. Clair Shores, Royal Oak, Michigan

(2008 - 2017)

• Patient check-in including greeting, verifying demographic and insurance information, obtaining referrals, routing patients through office visits
• Patient check-out including rescheduling follow-up visits, providing preparatory explanations for upcoming tests and procedures, providing scripts and scheduling tests with outside facilities, conferring with physicians and medical staff regarding patient treatment, taking co-pay and balance payments as well as balancing cash totals, posting procedure/diagnosis codes into billing system
• Provide phone customer service by scheduling appointments, handling or routing sensitive medical issues for patients, giving physician instructions through call-backs, obtaining prior authorizations for insurance. Strong emphasis on accurate, discreet and compassionate customer service in a medical, care-giving environment
• Verify insurances using internet research and diplomatic communication skills

Creative/Traffic Coordinator/Assistant Public Relations AE - BERLINE - Bloomfield Hills, Michigan

(2004 - 2008)

• Responsible for internal and external traffic duties which include: tracking and routing all open jobs, ensuring deadlines are met, altering production schedules, obtaining client approvals and sending completed ads with instructions to various media
• Write and edit copy for various jobs as well as participate in concept development for advertising and PR campaigns
• Organize and client events while promoting them through media outlets
• Assist account staff in an administrative role
• Coordinate talent for print and broadcast jobs

Graduate work - Fashion Merchandising - Wayne State University (2000 - 2003)

Bachelor of Arts - French Language and Literature - Oakland University (1989 - 1994)

Certificate of French Studies - French Studies - University of Orleans (1992 - 1993)