Brittania Smith
Front Counter Associate
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About
To serve at the highest professional level in an organization where challenges epitomize the achievement of its goals. Dynamic candidate with over 6 years of experience in cash handling and customer service. Proficient in delivering outstanding service, exceptional time management, meticulous diligence, and effective communication skills.
Experience
Front Counter Associate - Watersound Beach Club
(2024-10)
- Greeted customers and processed orders efficiently.
- Handled cash, credit, and debit transactions accurately.
- Balanced cash drawer and reconciled daily receipts.
- Ensured order accuracy and resolved customer concerns.
- Maintained a clean, organized, and stocked front counter area.
Crew Member - The Pearl
(2024-03 - 2024-10)
- Served 100+ customers per shift while maintaining accuracy and excellent customer service.
- Managed cash handling responsibilities, including register operations, daily balancing, and end-of-shift reconciliation.
- Collaborated with team members to fulfill orders quickly and maintain smooth restaurant operations during peak hours.
Customer Service - Watersound Camp Creek
(2023-08 - 2024-02)
- Trained and mentored new staff on kitchen safety, procedures, and expectations.
- Processed cash, credit, and debit transactions accurately.
- Balanced cash drawer and handled daily cash reconciliation.
- Provided fast, friendly service in a high-volume environment.
Cook - Watercolor Beach Club
(2023-03 - 2024-04)
- Prepared grill station ensuring food quality and prompt service.
- Managed expo duties including coordinating tickets and plating accuracy.
- Prepped ingredients and maintained organized storage areas.
- Verified orders for accuracy to ensure customer satisfaction.
Customer Service Representative - Concentrix
(2021 - 2022)
- Address complaints and concerns with patience and professionalism.
- Troubleshoot problems or guide customers step‑by‑step to solutions.
- Resolved customer issues and escalated complex concerns.
- Build trust and strengthen customer relationships.
Cashier - Wild Waves Theme and Water Park
(2019 - 2019)
- Processed high-volume cash, credit, and digital transactions efficiently.
- Promoted upgrades, passes, and merchandise to drive added sales.
- Resolved guest issues professionally, maintaining a positive experience.
- Balanced cash drawer and kept workstation clean and organized.
Education
Bachelor of Science - Customs, Immigration and Border Protection - Caribbean Maritime University (2021)
