Administrative Assistant/Front Desk Reception at Roberts Real Estate (2023-08 – Present)
Administrative Assistant supporting the Chief Executive Officer/President, Chief Financial Officer, and Office Manager.
- Enter new real estate listing data for residential, commercial, and vacant land properties, along with corresponding photographs, into the Multiple Listing Systems
- Review settlement statements to ensure accuracy, process closing payments, and prepare bank deposits
- Greet clients, assess their requirements, and provide professional assistance
- Establish and maintain relationships with vendors and suppliers to ensure timely procurement of supplies and office equipment
- Direct incoming telephone calls promptly and accurately to the appropriate department or personnel
- Manage incoming correspondence and deliveries by sorting and ensuring prompt distribution to designated recipients
- Coordinate outgoing mail by preparing it for timely collection and delivery by couriers
- Handle all client and office records in accordance with the highest standards of security and confidentiality
- Ensure the cleanliness and appearance of the front desk, conference rooms, and office spaces
Front Desk Receptionist/Admin Assistant at Custom Window Systems (2020-02 – 2023-08)
Front Desk Receptionist and Administrative Assistant providing visitor services and administrative support.
- Welcome guests at the front desk, maintain courteous interactions, and efficiently manage the check-in process
- Provide exceptional service to visitors by communicating scheduled meeting times and offering refreshments during their wait
- Adhere to established security procedures, issue visitor identification badges, maintain logbooks, and promptly report any irregularities
- Provide administrative support to team members, including document copying, faxing, organizing paperwork, and adjusting schedules
Customer Service Representative I at City of Ocala - Utilities (2013-08 – 2020-02)
Customer Service Representative handling utility service connections, customer inquiries, and account management.
- Assist customers with connecting, disconnecting, transferring, and installing utility services
- Address customer inquiries related to electric, water, sewer, solid waste, stormwater, industrial waste, yard light services, and billing
- Perform necessary account adjustments as required
- Process and deposit payments received via mail, online platforms, telephone, and in person with accuracy
- Prepare daily collection reports and maintain comprehensive customer records
- Conduct utility consumption inquiries by referencing account history
- Perform accounting research to validate balances and provide alternative payment solutions for customers
- Work both independently and collaboratively within a team while maintaining accuracy and composure in high-pressure environments
Compliance Specialist III at Telecom Service Bureau (2009-11 – 2013-04)
Compliance Specialist responsible for regulatory obligations and agency submissions.
- Consistently fulfill all regulatory obligations with accuracy and within designated deadlines for assigned projects
- Compile and submit monthly, quarterly, and annual reports to regulatory agencies, including the Public Service Commission (PSC), Universal Service Administrative Company (USAC), and Federal Communications Commission (FCC)
- Supervise the planning and coordination of timelines for all regulatory submission procedures
- Provide comprehensive support for all required regulatory activities
Administrative Assistant (71L) at United States Army (1981 – 1983)
Military service as Administrative Assistant. Honorably Discharged.
