Caroll Harris

Versatile professional with over twenty years of experience in administrative support and office reception within corporate settings. Exhibit exemplary management skills through supervising secretarial, administrative support, and office operations simultaneously. Demonstrate exceptional interpersonal skills and maintain positive relationships with management, clients, and visitors.

Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and other relevant software applications. Ability to exercise sound judgment and make well-informed decisions in fast-paced, high-pressure environments.

Administrative Assistant/Front Desk Reception at Roberts Real Estate (2023-08 – Present)

Administrative Assistant supporting the Chief Executive Officer/President, Chief Financial Officer, and Office Manager.

• Enter new real estate listing data for residential, commercial, and vacant land properties, along with corresponding photographs, into the Multiple Listing Systems
• Review settlement statements to ensure accuracy, process closing payments, and prepare bank deposits
• Greet clients, assess their requirements, and provide professional assistance
• Establish and maintain relationships with vendors and suppliers to ensure timely procurement of supplies and office equipment
• Direct incoming telephone calls promptly and accurately to the appropriate department or personnel
• Manage incoming correspondence and deliveries by sorting and ensuring prompt distribution to designated recipients
• Coordinate outgoing mail by preparing it for timely collection and delivery by couriers
• Handle all client and office records in accordance with the highest standards of security and confidentiality
• Ensure the cleanliness and appearance of the front desk, conference rooms, and office spaces

Front Desk Receptionist/Admin Assistant at Custom Window Systems (2020-02 – 2023-08)

Front Desk Receptionist and Administrative Assistant providing visitor services and administrative support.

• Welcome guests at the front desk, maintain courteous interactions, and efficiently manage the check-in process
• Provide exceptional service to visitors by communicating scheduled meeting times and offering refreshments during their wait
• Adhere to established security procedures, issue visitor identification badges, maintain logbooks, and promptly report any irregularities
• Provide administrative support to team members, including document copying, faxing, organizing paperwork, and adjusting schedules

Customer Service Representative I at City of Ocala - Utilities (2013-08 – 2020-02)

Customer Service Representative handling utility service connections, customer inquiries, and account management.

• Assist customers with connecting, disconnecting, transferring, and installing utility services
• Address customer inquiries related to electric, water, sewer, solid waste, stormwater, industrial waste, yard light services, and billing
• Perform necessary account adjustments as required
• Process and deposit payments received via mail, online platforms, telephone, and in person with accuracy
• Prepare daily collection reports and maintain comprehensive customer records
• Conduct utility consumption inquiries by referencing account history
• Perform accounting research to validate balances and provide alternative payment solutions for customers
• Work both independently and collaboratively within a team while maintaining accuracy and composure in high-pressure environments

Compliance Specialist III at Telecom Service Bureau (2009-11 – 2013-04)

Compliance Specialist responsible for regulatory obligations and agency submissions.

• Consistently fulfill all regulatory obligations with accuracy and within designated deadlines for assigned projects
• Compile and submit monthly, quarterly, and annual reports to regulatory agencies, including the Public Service Commission (PSC), Universal Service Administrative Company (USAC), and Federal Communications Commission (FCC)
• Supervise the planning and coordination of timelines for all regulatory submission procedures
• Provide comprehensive support for all required regulatory activities

Administrative Assistant (71L) at United States Army (1981 – 1983)

Military service as Administrative Assistant. Honorably Discharged.

High School Diploma – Forest High School (1979-05)