Brittanie Ward

Diligent pharmacy technician and warehouse associate with 4 years of experience in high-volume environments, specializing in medication dispensing and order fulfillment. Proven track record of enhancing workflow efficiency and accuracy, contributing to reduced prescription wait times, and exceeding productivity targets. Strong leadership skills demonstrated as a Shipping Department Lead, with IV and material handling equipment certifications.

Committed to delivering exceptional customer service and maintaining safety standards.

Pharmacy Technician at Tom Thumb (2024-05 – Present)

• Optimize pharmacy workflow by managing data entry, medication dispensing, labeling, and packaging.
• Answer incoming phone calls and addressed questions from customers and healthcare providers.
• Modify patient profiles to include current medications and insurance details.
• Facilitate pharmacy transfers to ensure seamless continuity of care for incoming patients.
• Identify potential issues and discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Contribute to the reduction of prescription wait times by promptly addressing refill requests, urgent needs, and insurance authorization.
• Collect payments from customers at counter and drive thru window with efficiency and good customer service.
• Support inventory activities through cycle counts and separating expired medications.
• Restock any filled prescriptions that have been canceled or on shelf for 13 days.

Warehouse Associate at Edward Don & Company (2024-05 – Present)

• Operate various types of equipment such as forklifts, pallet jacks, or cherry picker and voice picking system Jennifer to pick products throughout the facility.
• Exceed productivity targets on a daily basis while maintaining high standards for accuracy and safety.
• Manually/mechanically load materials on trucks for shipment.
• Collaborate with management to make picking more efficient and easier by suggesting picking tools placed around the warehouse.
• Consistently lift materials weighing 50-100lbs.

Cashier/Stocker at Shell Gas/ C-Store (2023-01 – 2024-10)

• Provide a positive customer experience with fair, friendly, and courteous service.
• Build relationships addressing customer needs to make product recommendations to increase sales.
• Collects payments on POS system, verifies age for alcohol/tobacco purchases
• Engages with vendors and drivers with a positive attitude
• Promptly unloads trucks and deliveries
• Sorts and restocks products on shelves and in the backroom
• Keep products faced and shelving free of misplaced items or trash.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Team Lead at WhiteWater Express Car Wash (2023-11 – 2024-05)

• Received payments/maintained customer accounts in the computer system
• Provided exceptional customer service by recommending customers on service options, pricing, and saving opportunities through memberships and promotional info.
• Manage car wash supplies and materials inventories for timely replenishment.
• Inspects and test wash systems to verify safety and quality.
• Evaluate and apply chemicals and use high pressure wash and scrubbers to prep cars before washing and perform detailed cleaning/vacuuming of interior/exterior.

Pharmacy Technician at Walgreens (2023-04 – 2024-05)

• Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Run automated machinery (robots) required to pre-sort and package medications in support of the fulfillment site.
• Identifies and communicates issues to senior level staff as appropriate.
• Restocked pharmacy shelves with accuracy to ensure correct medications are picked
• Assist the pharmacists by questioning/verifying the accuracy of dosing when filling orders.
• Locate, count, verify quantities, affix labels to medications
• Pack and manifest orders in shipping department
• Cross-trained and provided support across ALL departments of micro fulfillment pharmacy: Order filling, Manual/ Auto Packaging, Sorting, Manifesting, Replen, Operating robot machinery.
• Filling 650+ daily prescriptions in high-volume micro fulfillment pharmacy environment.

Warehouse Associate at UNFI (2023-01 – 2023-03)

• Select a variety of products and transports products throughout the warehouse on electric pallet jacks
• Utilized an RF Scanner and label printer to accurately pick products
• Assists other departments with work activities (Refrigeration/Freezer)
• Maintained order selection performance standards of speed and accuracy with minimum damage
• Ensures the labels and pallets are accurate
• Manually shrink wrap finished product and stage in front of the correct shipping dock.

Pharmacy Technician at Partners Pharmacy (2022-08 – 2023-01)

• Performed various pharmacy operational activities with strong commitment to accuracy and efficiency
• Developed and implemented improvements to pharmacy shipping department to ensure routes left on time as Shipping Department Lead
• Trained other techs on shipping system and delegated tasks between the team
• Used Frameworks,Docutrak, Microsoft office systems for manifestation of routes
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved third-party billing/adjudication issues.
• Located, counted controlled/non controlled drugs to fill orders
• Precisely measured and combined ingredients for sterile compound prescription orders.
• Performed order/adjudication modifications as instructed by pharmacists
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions and final destination routes

Warehouse Associate II at HD Supply Maintenance Facility (2020-03 – 2022-08)

• Worked in multiple departments including case pick, shipping, receiving, returns, loading, order processing, and replenishment.
• Operated material handling equipment to move inventory within the facility
• Used a voice picking system, RF scanner to accurately locate and pick customer orders, label, wrap, and stage finished products.
• Exhibited physical agility by moving, lifting and carrying heavy objects and materials unassisted. (100lbs)
• Examined and inspects items for wear/defects, notifies management of inventory issues, unusual or complex problems
• Returns misplaced products to proper storage areas.

Pharmacy Training in Hospital Pharmacy Course – Crescent Regional Hospital (2025-12 – 2025-12)

Associate of Applied Science Degree (AAS) in Pharmacy Technology – Asher College (2020-08 – 2022-11)