Brittany

Accomplished Credit Analyst, Banking Professional, and Operations Leader with 10+ years of experience in commercial credit analysis, accounts receivable management, banking operations, collections, customer relationship management, and financial risk assessment. Demonstrated success evaluating creditworthiness, analyzing financial statements, managing customer portfolios, and supporting organizational growth while maintaining regulatory compliance.

Accounts Receivable Specialist/Credit Analyst Assistant - Triple-S Steel

(2023-10)

• Analyze customer creditworthiness through review of financial statements, trade references, and credit reports.
• Manage commercial accounts and monitor aging receivables to reduce risk exposure.
• Review and approve new customer accounts while maintaining compliance with company credit policies.
• Collaborate with sales and accounting teams to resolve payment issues and improve cash flow.
• Prepare month-end credit and aging reports to support management decision-making.
• Managed accounts receivable by following up on past due payments and applying incoming payments to customer accounts
• Assisted with end-of-month financial reports and prepared invoices and statements for clients
• Completed customer credit checks and set up new customer accounts, ensuring accurate data entry and record-keeping
• Pulled reports and checked references to support creditworthiness decisions and compliance
• Evaluated loan applications and determined risk levels based on financial history and collateral
• Developed comprehensive credit risk assessments to support lending decisions and regulatory compliance
• Monitored loan portfolios to identify early warning signs of potential default or delinquency
• Reviewed legal documentation for loan agreements to ensure accuracy and policy compliance
• Conducted periodic reviews of existing loans for continued creditworthiness

Sales & Leasing Consultant - BG Staffing

(2022-07 - 2023-10)

• Guided prospective residents through the leasing process from inquiry to move-in.
• Processed lease applications and maintained Fair Housing compliance.
• Supported occupancy goals, customer retention, and resident satisfaction.
• Worked with residents to resolve concerns and submit service requests, demonstrating strong communication and problem-solving skills
• Provided tours of properties and amenities, ensuring accurate information was relayed to clients
• Matched prospective tenants with properties based on needs and budget, supporting efficient workflow
• Ensured lease terms met legal requirements and processed lease applications and reference letters
• Networked monthly specials both online and offline to increase client engagement
• Delivered exceptional customer service, ensuring high satisfaction and repeat business
• Performed secretarial, receptionist, and administrative duties including answering phones, filing, and emailing to support daily operations
• Worked with residents to resolve concerns and submit service requests, demonstrating attention to detail
• Provided tours of properties and amenities, ensuring accurate and timely information delivery
• Networked both online and offline to support business development and client engagement

Assistant Store Manager - Cash Store

(2021-06 - 2022-07)

• Directed daily branch operations, lending activities, collections efforts, and customer service initiatives.
• Evaluated loan applications and ensured compliance with lending policies.
• Trained and coached staff while supporting branch performance goals.
• Managed delinquent accounts and implemented collection strategies.
• Maintained audit-ready records and operational controls.

Client Relationship Manager - Bank of America

(2016-03 - 2021-06)

• Managed consumer and small-business banking relationships.
• Opened and serviced deposit, lending, and credit accounts.
• Conducted financial needs assessments and recommended tailored solutions.
• Supported customer retention and branch growth through relationship management.

Manager/Bonding Agent - A Better Bail Bond

(2006-09 - 2016-03)

• Assisted customers by processing bonds quickly, while providing courteous and informative customer service
• Process payments through credit/debit card machines and business PayPal accounts
• Answered multiple incoming calls a day on multi lined phones consistently on a faulty basis
• Create individual files and alphabetically organize them in a file cabinet
• Exceeded sales goals consistently by making daily follow up calls and giving out my business cards to every client I met, reminding them that they can call me anytime they need me
• Ensured that all staff provided an excellent bonding experience to customers by applying various management skills, including one-minute goals, one-minute praising, and one-minute reprimands
• Established guidelines and daily goals that generated high revenue and decreased bond forfeitures (loss of revenue)
• Built relationships with clients by developing rapport and ensuring all their needs were met
• Promoted to Manager due to time management, sales, and organizational skills
• Managed employee timesheets to ensure accuracy of clock ins and outs.
• Made outgoing sales and follow up calls, while managing incoming calls dealing with complaints and concerns.
• Tracked inventory and ordered supplies as needed using my organization skills
• Awarded multiple medals for most bonds sold, most premium collected, certificate of appreciation for being on time and being employed by the company for 9 years

Business Management - University of Phoenix

High School Diploma - Houston Can Academy Charter School