Brittany Groner

Teaching Assistant with expertise in supporting students and staff in educational environments. Proficient in addressing diverse inquiries and aligning with curriculum needs.

Background in family case management, specializing in child welfare and crisis intervention. Demonstrated ability to develop case plans and collaborate with interdisciplinary teams to achieve positive family outcomes..

GROCERY PICK- UP CLERK at Kroger (2026-06 – Present)

• Navigate the store and personally select desired items to fulfill customer orders.
• Assemble and store orders in designated locations
• Deliver a positive and professional interaction with customers when completing payments, communicating with customers about changes or modifications to their order, and loading purchased items into vehicles.
• Walking, pushing, pulling, and lifting a minimum of four hours consistently with no assistance.

PRESCHOOL AIDE/ EARLY AND EXTENDED CARE WORKER at Concordia Lutheran School (2019-08 – 2025-03)

• Engaged in daily planning with homeroom teacher to improve classroom management practices.
• Managed educational supervision of preschoolers and first graders, ensuring quality instruction.
• Focused on children's safety by responding to emotional, physical, and social needs swiftly.
• Promoted active engagement through consistent developmental activities for young children.
• Set an example of positive behavior for all age groups as a role model.
• Implemented effective customer service techniques to address parental inquiries.

FAMILY CASE MANAGER- PERMANENCY at Department of Child Services (2015-07 – 2019-05)

• Counseled families on social needs and skills for children and parents.
• Completed case plans, risk assessments, and safety plans.
• Prepared pre-dispositional, dispositional, and progress reports for court submissions.
• Maintained comprehensive case files and developed briefing reports.
• Testified in Juvenile or Criminal Court regarding family needs and child welfare.
• Assessed safety risks to children, determining imminent danger levels.
• Executed child removals and placements in protective environments as warranted.

BOOKKEEPER/ CUSTOMER SERVICE CENTER at Kroger (2011-11 – 2015-08)

• Performed account balancing and reconciliation to uphold financial standards.
• Oversaw money inventory, effectively managing cash resources.
• Mediated disputes between customers and employees to sustain a constructive atmosphere.
• Communicated with management to develop strategies for increased efficiency and improved customer morale.

CHILD AND ADOLESCENT CASE MANAGER at Northeastern Center (2014-01 – 2014-04)

• Provided program services and training in activities of daily living and crisis intervention for adults and children diagnosed with serious mental illness.
• Developed comprehensive Recovery and Discharge Plans to support client transitions.
• Applied foundational knowledge of mental illness to inform treatment strategies.

INTERN at DeKalb County Probation (2013-08 – 2013-12)

• Observed evaluations conducted by other officers on client probation progress and challenges.
• Observed and assisted with statistical data for monthly, quarterly, and annual reports for the juvenile probation department.
• Conducted in-depth research for pre-sentence investigations and authored summary reports posted on INSPIRE.

CALL CENTER REPRESENTATIVE at Indiana University, Purdue University Fort Wayne (2012-06 – 2013-01)

• Efficiently resolved customer inquiries, boosting satisfaction and loyalty
• Collaborated with team members to streamline call handling, significantly reducing wait times.
• Managed high call volumes while delivering exceptional support and maintaining professionalism.
• Handled escalated calls, resolving complex issues to ensure client satisfaction.
• Mastered multiple software systems for effective navigation, enhancing efficiency and reducing hold times.
• Addressed inquiries promptly, contributing to improved overall customer satisfaction.

INTERN at Monroe County Correctional Facility (2011-01 – 2011-05)

• Managed custody and oversight of inmates in maximum security unit.
• Assisted with booking new inmates and processing their subsequent release.

Bachelor of Science in Public Affairs – Indiana University Purdue University, Fort Wayne, Indiana (2013-12)

Associate of Applied Science in Criminal Justice – Ivy Tech Community College, Bloomington, Indiana (2011-05)