Brittany Robinson

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients.

Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Dedicated Customer Service

Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Customer service at Walmart (2025-02 – Present)

• Customer Interaction: Greet, thank, and assist customers with questions, product information, and service needs.
• Returns and Refunds: Process customer returns, exchanges, and store credits efficiently.
• Financial Transactions: Operate POS systems, handle money, and process various payment types.
• Issue Resolution: Resolve customer complaints in a calm manner, escalating to management when necessary.
• Compliance: Maintain awareness of and follow, all safety, security, and company policies, including proper documentation.
• Service Desk Support: Maintain the cleanliness and organization of the service desk area.

Cashier at Family Dollar (2019 – 2019)

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.

Cashier at Food Lion (2019 – 2019)

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.

Environmental Attendant at Compass Group (2019 – 2019)

• Vacuum floors, dust, mop, clean restrooms, and restock paper and soap supplies.
• Sanitize restroom facilities and collect trash to ensure the building's occupants have a clean space.
• Return vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
• Request maintenance orders to fix non-working equipment and address any room damage.
• Use cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness. Interact pleasantly with clients and patrons when performing daily duties.
• Provide deep cleaning services for areas in need of additional sanitation.

Call Center Representative at Teleperformance (2020 – 2021)

• Handle stressful and emotionally charged situations while maintaining a high level of customer service
• In high-stress situations, remain calm and be assertive when necessary
• Quickly and accurately summarize / paraphrase information that is heard.
• Display excellent interpersonal skills and ability to work collaboratively with all members of the team.
• Resolve customer complaints accurately and efficiently.

Call Center Representative at Advanced Call Center Technologies (2021 – 2022)

• Handle stressful and emotionally charged situations while maintaining a high level of customer service
• In high-stress situations, remain calm and be assertive when necessary
• Quickly and accurately summarize / paraphrase information that is heard.
• Display excellent interpersonal skills and ability to work collaboratively with all members of the team.
• Resolve customer complaints accurately and efficiently.

Delivery Driver at Gopuff (2021 – 2024)

• Safely drive and operate delivery vehicle at all times.
• Use handheld device for routing information, customer delivery information.
• Must be comfortable driving and working in varying weather conditions.
• Load and unload packages to be delivered
• Lift packages up to 50 lbs.

General Educational Development – Central Piedmont Community College (2017)