Quitina Foster

Reliable, detail-oriented professional with a proven background in bakery leadership, retail supervision, and high-volume warehouse and logistics operations. Skilled at training and supervising associates, maintaining quality and safety standards, and delivering consistent, accurate customer service in fast-paced environments. Adaptable across food service, retail, and logistics settings, with a strong record of dependability and follow-through.

Instacart Shopper at Instacart (2019-04 – Present)

• Selected and delivered accurate customer orders on time and in proper condition
• Communicated proactively with customers to resolve substitutions and special requests
• Navigated store layouts efficiently to fulfill multiple orders per shift
• Built repeat business through reliable, detail-oriented service

Production Worker at Orange Bakery (2022-08 – 2023-02)

• Rotated between production machines
• Verified boxes met required weight specifications
• Verified boxes were taped and sealed correctly before shipment
• Inspected baked goods for any flaws or paper stuck in dough
• Palletized boxes and moved pallets into freezer
• Packed boxes with correct amount of pastries
• Fixed any jams or broken machinery
• Cleaned production area at the end of shift

Picker/Packer at Amazon (2021-07 – 2022-10)

• Verified station readiness before each shift, confirming proper bin placement and availability
• Logged in to system and completed any modules that appeared on the screen
• Located each item on screen, verified item description and amount, and placed in designated bin
• Moved at a fast pace with a minimum of 200 items every 3 minutes
• Moved full bins down the line to the conveyor belt
• Reported delayed, stuck, or damaged pods
• Reported missing and damaged items; placed damaged items in designated area
• Practiced lifting in power zone to avoid injury with heavier items
• Cleaned and sanitized station and equipment at end of shift

Customer Service Representative at Continuum Global Solutions (2020-01 – 2022-05)

• Answered customer calls and assisted with account questions including billing, upgrades, international calling, and plans
• Identified and delivered the best available solution for each customer
• Called back customers if call dropped or they submitted a callback request
• Informed customers of special promotions, offers, and sales available to them
• Assisted with general and account questions
• Provided Tier 1 support and transferred to Tier 2 and other departments as needed

Cake Decorator at Harris Teeter (2021-08 – 2022-01)

• Marked down out-of-date items and discarded expired products
• Filled cases with baked items
• Decorated cakes according to customer orders
• Assisted customers in-store and over the phone with orders

Mod Team / Cake Decorator at Walmart (2017-06 – 2019-12)

• Set mods throughout the store: moved shelves to correct locations, cleaned shelves, and confirmed mods
• Handled clearance items: removed no-mod items, placed in correct locations, and applied correct labels
• Based and decorated cakes following cake manual guidelines; checked dates, marked down and labeled items
• Assisted customers, used edible image software and printers, cleaned stations and utensils

Supervisor (Part-Time) at Payless ShoeSource (2017-05 – 2019-03)

• Supervised daily store operations, including opening/closing procedures, cash handling, and staff coordination
• Trained and mentored associates on customer service and store policies
• Maintained merchandising standards and monitored inventory levels

Bakery Manager at BI-LO (2015-04 – 2017-05)

Promoted from Cake Decorator to lead bakery department operations, staff scheduling, and inventory management

• Supervised and trained bakery associates, ensuring consistent quality and adherence to food safety standards
• Managed product ordering and inventory to minimize waste while maintaining fresh, in-stock offerings
• Collaborated with store management to plan seasonal promotions and holiday production schedules
• Maintained strong customer relationships through custom cake consultations and order fulfillment

Cake Decorator at BI-LO (2013-10 – 2015-04)

• Designed and decorated custom cakes for birthdays, weddings, and special events, working closely with customers to meet specifications
• Maintained high standards of presentation, hygiene, and food safety in a fast-paced retail bakery
• Trained new team members on decorating techniques and department procedures

Dental Assisting (CDA) in Dental Assisting – Lake Norman Dental Assisting School (2019-04 – 2019-07)

High School Diploma – Union County Early College High School (2011 – 2014)