Brittany Kruggel
Hospital Billing & Appeals Specialist | Insurance Denials Expert
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About
Detail-oriented billing professional with 8+ years in hospital facility billing, insurance appeals, and denial management across commercial and Medicare payors. Proven ability to resolve complex claim denials, streamline billing workflows, and train staff within a high-volume health system.
Experience
Asante Provider Family Med Customer Service - Asante Health Systems - Medford, OR
(2017-03 - 2018-03)
- Coordinated multi-clinic scheduling, referrals, prescription refills, and patient inquiries across Family Medicine, Oncology, ENT, and Surgery
HB Billing Representative - Asante Health Systems - Medford, OR
(2018-03 - 2025-04)
Business Office
- Processed and resolved commercial insurance claims, billing edits, payer rejections, and denials for hospital facility billing
- Handled high-volume patient billing inquiries, delivering accurate insurance explanations and solutions
- Identified payer trends and escalations, proposing workflow improvements to increase billing efficiency
Appeals Specialist - Asante Health Systems - Medford, OR
(2025-04 - 2026-05)
Promoted to Appeals specialist. Easily transitions between Appeals and billing.
- Managed multi-level billing appeals and denial research for three hospitals across all commercial and Medicare payors
- Reduced claim rejections by editing and rebilling claims proactively based on payer trend analysis
- Assisted in onboarding and training new HB billing and appeals staff
Technical Appeal Writer/Appeal Follow-up - Asante Health Systems - Medford, OR
(2025-04 - 2026-05)
- Write and route technical appeals for three-hospital system across all payors, managing audit triage and follow-up
- Review and resolve denials involving billing errors, missing authorizations, and coding issues, directing to appropriate departments
- Log and track all appeal correspondence in Epic; process corrected claims, split claims, and readmission rebills
Sales / Floor Manager - Sprint Cellular
(2007 - 2012)
- Sold cellular products and plans, promoted to Floor Manager within 2 years at Sprint Cellular (2007–2012)
Education
High School Diploma - Crater High School (2006)
Dental Assistant Graduate - Dental Assistant - Rogue Community College (2008)
Rogue Community College (2011 - 2013)
Associate's Degree - Chemeketa Community College (2021-05 - 2022-06)
