Brittney Harbinson

Billing and logistics operations professional experienced in freight invoice auditing, accounts payable support, carrier claims, and customer issue resolution.

Background spans transportation, customer order management, expense support, and employee training. Skilled at researching discrepancies, coordinating follow-up across departments, and developing clear procedures and reports. Identified duplicate invoices that saved more than $100,000.

Billing Specialist at TalentBridge | Contract assignment at RXO (2026-08 – Present)

• Process approximately 100 carrier invoices daily in TriumphPay and RXO's transportation management system, verifying entries and supporting records before customer billing.
• Investigate billing discrepancies, including invoices assigned to incorrect entities, and coordinate corrections with internal teams.
• Obtain missing carrier invoices and shipment documents; follow up with transportation providers on unresolved billing items.

Sales and Logistics Coordinator at Buffalo Warren (2026-02 – 2026-06)

• Managed approximately 20 customer orders weekly, coordinating purchase orders, customer invoicing, shipment scheduling, and delivery updates.
• Reviewed purchase orders, invoices, bills of lading (BOLs), and shipping records; resolved order and inventory discrepancies with vendors and internal teams.
• Maintained Google Sheets planning tools and Excel reports to monitor customer usage, lead times, shipments, and sales activity.
• Responded to customer billing and delivery questions and coordinated follow-up for shipment exceptions.

Transportation Administrator at MANN+HUMMEL (2024-05 – 2026-02)

• Identified duplicate invoices that saved more than $100,000.
• Audited more than 250 freight invoices daily in U.S. Bank Freight Payment, checking charges against contracted rates and shipment records.
• Resolved invoice and payment discrepancies with carriers and submitted approved invoices to Accounts Payable weekly.
• Researched carrier disputes using BOLs, proofs of delivery (PODs), inspection reports, and SAP records.
• Submitted and tracked freight loss and damage claims, gathering supporting documents and coordinating follow-up with carriers.
• Prepared Excel reports on freight costs, claims, and accessorial charges; developed invoice review SOPs and job aids.

Customer Service Analyst at Search Solutions (2023-09 – 2024-05)

• Processed customer orders and purchase orders, maintained customer account records, and responded to order, delivery, and billing inquiries.
• Tracked past-due orders and expedite requests, escalated delivery constraints, and coordinated resolution with internal departments.
• Documented customer interactions in Salesforce and followed open cases through resolution.

Business Office Assistant at CarMax (2023-04 – 2023-06)

• Coded invoices, payments, advances, and expense reimbursements to support business office accounting.
• Prepared sales, auction, and DMV documents, maintained Excel tracking records, and assisted customers with transaction paperwork.

Concur Expense Consultant at SAP Concur (2022-07 – 2023-01)

• Managed at least 10 client cases daily involving expense transactions, system questions, and documentation requirements.
• Audited expense reports and supporting records for policy compliance; researched discrepancies and coordinated issue resolution.
• Supported Concur Expense and Travel escalations and maintained process documentation to help clients resolve recurring questions.

Training Supervisor at Medline Industries (2016-09 – 2021-12)

• Trained and coached more than 300 employees through new hire onboarding, on-the-job instruction, and refresher sessions.
• Supervised 13 employees and supported training needs for a workforce of approximately 350.
• Developed SOPs, training guides, and assessments; maintained learning management system (LMS) records and monitored training completion.
• Conducted 30-, 60-, and 90-day check-ins and coached employees on performance expectations.

Business Administration and Management coursework – University of North Carolina at Greensboro

High School Diploma – West Lincoln High School