Norielle Abbago

Freight forwarding and logistics coordinator with 5+ years managing end-to-end international shipments, customs documentation, and freight billing for US-bound import accounts processing 800+ shipments monthly. Proficient in CargoWise and GoFreight, with hands-on experience in ISF filing, AFR/VGM compliance, denied-party screening, and accounts payable/receivable reconciliation. Known for accuracy under high shipment volume and clear, proactive client communication.

Data Processing Specialist at Maugle Data Processing Center (2022-06 – 2026-07)

• Processed end-to-end data entry and documentation for 800+ international US import shipments per month, maintaining accuracy across high shipment volume.
• Filed Importer Security Filings (ISF) and issued Arrival Notices, enabling on-time release of Delivery Orders and reducing clearance delays.
• Tracked and traced international cargo shipments, delivering proactive status updates directly to clients and reducing inbound status inquiries.
• Followed up with overseas partners on pre-alerts and outstanding shipping documents to prevent processing delays.
• Posted accounts payable/receivable charges and issued billing invoices to clients, supporting accurate freight cost recovery.
• Coordinated shipping, receiving, inventory, and transportation activities across the shipment lifecycle in partnership with carriers and internal teams.

Data Analyst at Seido Pro Global (2021-02 – 2022-06)

• Encoded shipping instructions and resolved documentation discrepancies directly with overseas counterparts, achieving 100% accuracy on reviewed Bills of Lading.
• Submitted Advance Filing Rules (AFR) and Verified Gross Mass (VGM) filings digitally in compliance with international shipping regulations.
• Screened accounts against the Denied Party List to maintain strict regulatory and trade compliance.
• Managed Bills of Lading, packing lists, and proof-of-delivery documentation across multiple concurrent shipments.
• Partnered with cross-functional teams to support data-driven decision-making and continuous process improvement.

Customer Service Representative (2020-01 – 2020-12)

• Resolved inbound customer inquiries via phone and email, prioritizing first-call resolution.
• Processed orders, calculated charges, and managed billing and payment transactions.
• Conducted post-service follow-ups and resolved complaints to protect client retention.

BS in Hospitality Management – Adamson University (2014 – 2019)