Brittney P

Dynamic professional with a proven track record at Harte Hanks, excelling in customer service and problem-solving. Achieved a 30% increase in client satisfaction while managing high-volume calls. Skilled in CRM software and team leadership, consistently enhancing service performance and driving revenue growth through effective communication and upselling strategies.

Call Center Representative - Harte Hanks - Remote

(2021-06 - 2025-12)

• Consistently resolved 95% of issues while managing more than 60 calls daily.
• Enhanced client satisfaction by 30% through efficient support.
• Continuously fulfilled matrix criteria.
• Handled high-volume calls, achieving 20% faster resolutions
• Enhanced sales performance by successfully upselling products, resulting in a 15% revenue boost.
• Assisted in technology and customer care for healthcare and disaster relief.

Line Cook Trainer - Chili's Restaurant - Bay City, TX

(2016-11 - 2021-04)

• Managed activities associated with food preparation.
• Followed standardized procedures to create various dishes as per customer orders.
• Achieved production of over 400 culinary items on a daily basis.
• Achieved exceptional levels of customer satisfaction.
• Streamlined kitchen communication by implementing effective ticketing systems and prioritizing tasks.
• Improved overall kitchen safety through regular equipment maintenance checks and staff training sessions.

Purchasing Associate - Taylor Farms Foodservice - Salinas, CA

(2011-02 - 2016-10)

• Managed raw materials efficiently.
• Organized and categorized items for efficient distribution.
• Created labels for product identification.
• Conducted thorough quality control inspections to ensure product standards.

GED - Accounting And Finance - Yuma High School

Bachelor of Arts - Accounting And Finance - Wharton County Junior College